Well, I called BelEscort yesterday for a new lens for my 995 since the other one had a scratch/gouge from the day I received it. The lady thought I had to send it in to get fixed. I proceeded to tell her that I didn't have time to send a unit back to them just to replace the radar lens. 2-4 weeks of waiting when my 995 gets used a lot in the big truck. I had to remind her of how changing a lens on an rd was very simple and it didn't need to go to BelEscort. After she asked someone else, she decided to send me out a new lens (it only costs them a couple of bucks). She sounded like a new CS person .