Back in "the day" I used visit Beltronics quite frequently, back before they were owned by Escort, and were owned by Rudy Sagl and his son, Rudy Jr. They were really nice about fixing and updating detectors, just as long as you weren't an a$$ about it--parading around their parking lot with your detector in hand. (Remember they're illegal in Ontario where they're made.)
The techs were very, very cool, and would fix any problem you had. In fact, I had a few detectors re-tuned, and the techs told me they were hotter than when they came off the assembly line. Nothing like getting a few more db's for free. :wink:
Anyway, today I decided to get my Sti flashed. Mine is a 23/07, so I missed the update by a few weeks. I pull up to Beltronics and see all the workers on break, hanging around outside in their white lab coats. Perfect time to strike up a conversation I figure. So, I get to talking to a bunch of people and ask where the tech department is (I remember it being in building 6) I find out that Escort has completely removed any Customer Service from the Beltronics factory. So, the units are manufactured in Mississauga, but any warranty or service work is done in West Chester, Ohio.
Weird, I thought. So did alot of the employees. After all they said, they make them, they should be the ones fixing them. Talking a little more, I found that Escort has instructed Beltronics not to provide any customer service whatsoever. You cannot even get suction cups from them! (This is a direct quote from one of the cool employees--name withheld for obvious reasons) The employees said that the plant manager (from Escort in Ohio) has said that they are not allowed to do anything to help people out--only to give them the 1-800 number for Ohio.
There you go. First hand experience.
Bottom line, its not Beltronics that's providing $hitty CS, its their parent Escort who's calling the shots.
Oh, BTW, found out from one of the employees that they're moving the Dunwin Drive factory to a new location, because they don't need all the space anymore (since they got rid of all the sales and tech service departments.)