I have the original, like 2 days after they released it RX-65 which amongst other things had the common dead speaker problem. I called them up, out of warranty (obviously!) and it's $80.00 flat fee for the repair. They had my name, address etc on file which was great! Sent it out overnight and got it back 9 days later. They not only replaced the speaker, they put it in a brand new case (mine was scuffed a bit), new front bezel, rear bezel and laser bezel (probably part of the new case) all of which were scuffed up. New mount and suction cups were also included.

Now that's nice!!

Oh yea, it works great even though I'm a V1 fan and this one I gave to my son. It's nice to see good customer service these days as it's so rare to find.