i dropped the x50 and cracked the housing and the rear lens cracked and came out of the case. the mute button on front also came out.. it was a hard drop down the fron cement stairs ... anyway i sent it in and within 2.5 weeks got it back like brand new. under warr so no charge and they put a whole new case on new rear lense new front lense and said the re-calibrated it just to make sure since i said i dropped it. i have to say excellent cust service and disagree with most about escort just my 2 cents..