Hello, as a newbie here, I've noted a lot of expressed frustration towards Escort customer service scattered throughout topics, but didn't see one place devoted to talking about Escort customer service. If a topic like this already exists, please excuse me, and feel free to post a link to that topic URL.
Here's my story:
I bought an Escort 9500i on June first, just after I got a "speeding" ticket for doing 33mph in a 25mph zone. [Incredible speed, huh. Incredible fine, btw--- $100. Maybe I'll post a topic about that some time.]
The unit seemed to work fine, except the auto-mute didn't work. Whereas my 8500x50 mutes after about five or eight seconds, this one never went into auto-mute, even as I slowly passed a patrol car that had its radar unit running, while the cop was outside the car writing the ticket..
So, after a few weeks, I called Escort and a not-so-polite rep told me to send it back and hung up. I called back and asked for a return authorization number or some way to track it. He said he would mail me UPS labels.
Two weeks later I called back because the labels had not yet arrived. This time, a courteous rep told me there was no record of my previous two phone calls. He told me he would email me the labels. He did--they were in my in-box within an hour. I shipped the unit back on a Friday and had my replacement Wednesday.
BTW, the first unit had a serial number beginning with 17 and the new one has a serial number beginning with 24.
I look forward to reading your stories.