I'm not one to complain about these kinds of things but this just
has me in a rage. I've had wonderful service with Escort but
every once in a while I get this one particular Customer Service
Rep that seems to hate his job. He seems to be an older gentleman
from the sound of his voice and He's rude, inconsiderate and acts
as if I am twisting his arm when I ask him a question or do something
for me. This No Care / Your bothering me from surfing the internet
Attitude has me a little angry. I was respectful and nice to him and yet
I'm treated like an unvalued customer. All the other Customer Service
Reps are very friendly and make me feel like my business is appreciated
but this one guy should not be an employee of Escort because he makes
Escort look bad. The thing is, It's always the same guy because I
recognize his voice and attitude. When I call I am temped to hang up and
call back hoping I get someone else.
I called earlier and asked if he could make sure that the Technician
reapply my Serial number sticker to the bottom of the detector because
during the last visit to escort it wasn't fixed properly and the sticker wasn't
applied well enough so it was starting to peal off. He acted as if this was a
major issue and it wasn't his responsibility to relay my request.
Do any of you know the CSR I'm speaking of?
If so post...... I hope escort reads this, this guy
needs to be spoken to and giving a lesson in respect.
You'll never see a post like this from me again cause
it's just not the way I am. I just have an issue with this
CSR and his constant disrespect to me and other Customers
and wanted to vent.