I had what apparently is a well known issue with my 9500 where when I hit bumps it would slide on it's suction cup mount piece that extends into the detector and end up pointing up at the sky. I called and told them about it and added that from time to time the GPS filter would also suddenly be turned off and when turned back on it would display "GPS Err"- powering off and on always fixed that. ...And yes, it was well in the middle of a big windshield in an X5 that does not have any special coating like IR on the glass- has a good view of the sats etc etc.
Anyway, they sent me a label and I sent them the 9500 while I was off on a business trip. I got it back within the week (excellent). The card in the box said "Replaced top case and speaker. Repaired GPS Brd. Updated SW."
I put it in the car and the mount is great now and the voice sounds better, clearer. The bad news is that when I enter an area where I had previously marked an instant on set up trap, I get no "You are approaching your marked location- 5200 feet....etc" So I figured all my locations got erased, but now even if I MARK a new spot as SPEEDTRAP or CAMERA or whatever, when I drive back into it I get no warning at all! I'm sure all the settings in Prefs are right. Voice is on.
I called Escort and they said "...hhhmmmm, don't know.....we'll send you another UPS Label and look at it and see if we see any problem." That's not very encouraging. Do you think I should press this further...ask for a new unit for example and forego my places that are marked...or do I just suck it up and send it back yet again?