I sent my 9500i in for replacement because sometimes the left half of the display would not light up during power up if the unit had been powered down for a while. I would have to cycle the power once or twice to make the display work properly. Anyhow, they sent me a shipping label which I used to ship the unit back on the 19th. Escort received it yesterday. I just received the replacement unit. The very next day. WOW! Great service!