Hi djdownfawl,
Did you remember to put the 9500i in USB mode (where it displays 'USB') before plugging it into your computer? That is the first thing to try. Also, don't use the first two USB ports on the back of your computer. Sometimes those are only USB rather than USB2 ports. Try a different USB port. Usually the USB ports on the front of your computer (if any) are USB2. Finally, if you have an add-in USB2 card in your computer which uses the same brand chipset as the built-in USB on your computer's motherboard, then you can run into problems. This is easily resolved by temporarily disabling the USB chips on the motherboard in Windows -- not in BIOS. Not sure which drivers are for the motherboard's USB chips? Temporarily remove the USB add-in card, reboot and disable the USB drivers for the motherboard USB chips, then power off again and reinstall the USB add-in card. This way only the USB add-in card's drivers will be active.
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