Escort, in my opinion, has good hardware ergonomics, but is naive in the software department.
I have a 9500ix and get weekly emails about database updates, almost too many. When I logon to the update website, I am confronted with a web page that gives me a "detector database update" with a creation date. Great, I know approximately what is happening.
However, on that same page, I am also presented with options for updating to Escort Detector Tools v 1.4 with no creation date, and for firmware updates v 1.1 for 9500ix with no creation date. WTF? Are they new?
I have more important things to do than memorize (or even track) the version of my firmware and PC software versions. Did anyone in charge ever work for a real software company with procedures for software version control and dating? Why canít the creation dates and changes of the software/firmware be listed?
I believe customer satisfaction is improved by managing the details of "user experience" well. I find Escort's execution to be sub par in this area.