I just purchased a used 9500IX off of ebay and when it arrived I immediately went to purchase a three year subscription.
I called tech support for some help and they asked me "Where did I purchase it?" Like an idiot I said, "I got it on EBAY!" I was told "We frown on ebay purchases."
Because I don't have the original owners email address, I can't register the unit in my name OR use my 3 year subscription. I asked if it was reported stolen, they said no. I asked if it was illegal, they said no.
I went back to the ebay seller and asked if he was the original owner. He said he purchased it from a pawn shop over a year ago and there was no yellow card that I asked for or a box.
I go back to Escort. I explain where I purchased it, that it's not stolen, that I have a receipt, that I even have the receipt from the pawn shop where the seller purchased it from. No luck. I ask for supervisors, managers and I get voice mail boxes that are full.
Now, I can easily go the illegal route and find a torrent with the tools and updates, but I don't want to. I paid good money for a great RD, paid decent money for a database that they will not allow me to use and now I'm just aggravated.
Any suggestions besides a vallium or selling the unit?