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  1. #1
    Experienced Array
    Join Date
    Mar 2008
    Location
    NJ
    Posts
    297

    Default Little odd and frustrating

    Any one order a new database subscription yet? I was surprised at Escorts process.
    I went on line initially but decided to call. It's $19.99 for one year, ok, hopefully will release a shifter-less remote soon so can lose the 9500ix. But, then $4.50 for shipping? Can't there be an option to activate online, send just via email or when unit plugged in? $4.50 to mail you an activation code and email it! How much are stamps for a one page letter? Oh, then can take one to two business days to get the email with the code! Once you get the code then you supposedly have to go to some log in page to activate it? Um, WTH? I'm no hi tech wiz but there has to be a more efficient way.

    Not trying to be cheap about the $4.50,(I own a 9500ci, V1, 9500ix, LI Quad, LI dual) this is more about the laborious process and Escorts slap in the face. After protesting the $4.50 it was waived but then the clerk just hung up. I had to call back and ask about when I would get the email and how to activate it.
    My 2 cents.
    My set-up: keeps changing with time.

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  3. #2
    Experienced Array
    Join Date
    Mar 2008
    Location
    NJ
    Posts
    297

    Default Re: Little odd and frustrating

    Ok. Received email with code, activated, then waited for 3 hrs so it could be updated on their end. Then finally updated my database.
    Has to be a more efficient way.
    My set-up: keeps changing with time.

  4. #3
    Banned Array
    Join Date
    Jun 2007
    Posts
    9,341

    Default Re: Little odd and frustrating

    Quote Originally Posted by Atlas View Post
    Ok. Received email with code, activated, then waited for 3 hrs so it could be updated on their end. Then finally updated my database.
    Has to be a more efficient way.
    Well at least its easy sailing from now forward.

  5. #4
    Experienced Array
    Join Date
    Mar 2008
    Location
    NJ
    Posts
    297

    Default Re: Little odd and frustrating

    Haha. Yeah. Just needed to vent. Just wish they would cut back on the marketing and gimmicky stuff and focus a bit on the things we need.
    My set-up: keeps changing with time.

  6. #5
    Banned Array
    Join Date
    Jun 2007
    Posts
    9,341

    Default Re: Little odd and frustrating

    Quote Originally Posted by Atlas View Post
    Haha. Yeah. Just needed to vent. Just wish they would cut back on the marketing and gimmicky stuff and focus a bit on the things we need.
    I agree, they need to take a few years to refine what they have and focus on what we need/want.

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