I believe Escort had a policy such that a buyer could return a unit within a 30-day period. If thats correct then there should be a lot of "used" detectors in a back room somewhere because they can't be sold as new. I inquired about open box discounts. They replied such that they do not sell refurbished items. Huh ??? I guess "escortradar" located in West Chester Ohio selling refurbished RDs on fleabay is a different company. No wonder their customer service SUCKS.