I did the online 1 year subscription update thing. So it takes a few days for them to respond or send out the number to update the unit. Not immediate as it should be once "Detector Tools" tells you it's old. You wait until they get around to emailing it out and/or snail mail and during their normal workweek. May as well say wait 72 hours if you do it Friday or more if a holiday. Stoopid!
So I finally get the email and the code. Doesn't work. Says the email and my unit that I bought direct from them don't match in big red letters. Cannot get into "My Orders" as it won't accept the email address either nor will it send me anything either as the email they send me stuff isn't on their computer right. They sent me the damn code number via email, yet it is invalid when I try and activate it.
Anyone run into this renewing the subscription mess? I got two units to do, but I thought I had better do just one since this is going to be messy. Guess I was right.
Hey Escort! Fix it so when Detector Tools tells you it's expired, then do it 'immediately' online and unlock it then once the credit card has been okay'd. None of this "Wait a week for a number and snail mail which may be slowing down even more in 2012 with possible cuts" and then it still doesn't work after all that. The email used to renew it, and you sending the number to that email address should be enough. May as well make it a 54 week year for the two weeks it takes to get it all straightened out too - or more.
And to think I have to do another unit too.
Cripes! What a sad, slow, error prone process they have in place.