First I want to compliment Barbera Carson at Escort for listening to me vent about "Allice" the grouch from V1 who lost a V1 sale and caused me to seek out what Escort has to offer, and BOY AM I HAPPY I DID!
Second I want to very much compliment Larry Clark from escort. Formerly known as the EscortRadar member in most all online forums who also moderates the escort forum where I posted a very impatient frustrating concearn regarding my delivery of my device. Larry built a bridge today that I will walk over from now on to buy more escort products as the V1 wooden bridge rotted!
Larry contacted people of the shipping department and filled me in that I absolutely should be getting my 9500ix today. He even went to the extent to answer billing question specific to my issue and the un-available saturday delivery refund to my account.
Not only did I get everything Escort promised me, but they havent even charged me for it yet. Now this is not normal process and let me explain. (I didnt get anything free lmao), but this is what I mean. After V1 "Allice" pissed me off so bad I couldnt see straight and told her to go ahead and not process my credit card right after I provided every cent of numbers and security code on the back up to the point she just needed to click on the process payment button.. I backed out because she was so rude to me and it was such a bad experience.
Calling Escort and speaking with Barbera Carson who was a joy to speak with. She not only got my order out friday, but tried to get it to me on saturday. Total fee for the unit and a saturday delivery was 558$. She called me back following up on my specific order. She let me know Saturday delivery was not an option where I lived. She said she processed a refund, and next day mailed it to me guarenteed to have it arrive on monday. Because of this process, and it being friday... my unit arrived today (monday 1-30-2012) as promised.
Larry Clark from escort .. (the EscortRadar admin\member you find on all radar detector forums) let me know I wont be charged possibly for two or three days, and the refund of difference in shipping may take a week.
Meanwhile ESCORT REFUNDED THE FULL AMOUNT BACK TO MY BANK AND EVEN SENT ME THE UNIT So technically I have my unit, and havent paid a cent for it.
I got "THEIR MONEY" in my bank waiting for them, and I also got names of people. I have a habbit being a business owner of remembering customers names, and I tend to ask names of people I deal with and remember\document them. In this case I remember a lady at VR who had my money and hand, and I said just give me my money back I dont want your product because you provide poor customer service.
On the other hand... I have two names of people at Escort who have absolutely been on top of what they do. Folks... if these people are this good at customer service... then it speaks for their design, compassion, elegance, and their growth potential in the market of Radar Detection and Traffic Citation defense systems.
They are clearly without question INDUSTRY LEADERS!
- A GOT DAMN HAPPY ESCORT CUSTOMER !!!!
I will get back with reviews of the product! I plan on taking high definition video as my wife holds the 1080p camera and trying to get some smokeys captured up.
Once we go "LIVE" with the unit. I will be sure to video down town usage as I am sure in the major city of San Antonio, Texas there is other escort live users networking their unit as we are a technology city being so close to microprocessor companies and computer industry leaders tech is important here. Either way I will go LIVE just because I love electronics and features and really love showing it off to my fellow programmers\app developers, IT people at work .
Thanks Larry Clark, and please do me a favor, and get this post up to Barbera Carsons manager. I want that lady to get complimented. Also a "BRIAN" from the live chat was very very helpfull too, and a spencer. (I called multiple times.. I can be a difficult person lmao) , but you and Barbera were most of who I stayed in contact with, and you guys carried 100% 5 star support for my situation the whole way through.
THANKS THANKS THANKS THANKS LOL AND THANKS !!!