I'll be honest: When I feel like a company/product deserves to be praised.....I'll do just that.
But likewise....when I feel like a company/product deserves to be trashed....I'll do that as well.
A few weeks ago, I purchased a new Escort Passport 8500 X50 Black radar detector. I've revisited this forum since my purchase to sing it's praises and brag on it a little bit.
Well....a little over a week or so ago I noticed a bit of a downgrade in it's performance. Not knowing for sure if it was my imagination or if the detector really had suffered a bit of a lapse, I continued on as if nothing had changed. Well, a few days ago as I was I driving down I-71 South though Cincinnati and into northern Kentucky....I passed a Speed Sign (located at the end of the tunnel just as you are approaching the Reds stadium - Great American Ballpark).....and the detector DID NOT ALERT AT ALL! As I passed the speed sign, I thought "Wow, what just happened (or DIDN'T happen) there?" So I turned around, and actually drove out of my way to pass by the speed sign AGAIN. And once again, it did NOT alert!
I slept on it overnight, thought about it, and thought maybe it didn't alert, for some reason, maybe because of the TSR software, which was "ON". So...the next day, I disabled the TSR portion of the X50 and returned to the scene. And this time, I passed it twice again....without the TSR software enabled. It failed to alert both times AGAIN!
So I called Escort customer service....and explained what had happened to one of their service reps in customer service. He told me that it SHOULD have alerted, and that the unit may be out of calibration. He asked when I purchased it, I told him August 27, and he said that since it was inside of 30 days I could bring the detector back in and exchange it for another (new) detector. He then transfered me up front, and I spoke to a woman at the front desk who looked up my information, and said that yes....I was eligible to return the unit for a new one.
I live in northern KY, so it's not a long...but still, about a 45 minute drive, for me. Today, I drove to Escort to exchange the unit. But upon arriving, instead of exchanging the unit....they "serviced" it by checking the calibration (she said he "recalibrated" it). So I didn't get the NEW X50 that I was told by two different people over the phone that I was eligible for and would receive...I just had the supposedly defective unit "serviced".
As of now, I am not a very happy customer. I intend to go past the exact same sign that the unit was NOT alerting to, and see if anything has changed. My guess is that it will still be the same. And I will definitely follow up in this thread and report back if the problem has been corrected or if everything is exactly the same as before.