All my information is 100% factual and documented:
I made the mistake of buying and installing this unit. Overall cost about $2300 with the install. The keypad never really functioned other than mute. Because I own several properties around the country and don't drive this particular vehicle year round I didn't notice. Then my wife wanted me to change the volume and it didn't work. I checked the manual thought I was doing it right-nothing. Took it to the install place(when i had time and was in that city)and they said it wasn't working so I had them pull it out($150) so I could send in the control unit.
Now here comes the real reason you shouldn't deal with Escort. Zero customer service. I have their flagship model and nothing. I sent it in on the 5th overnight, didn't hear until the 12th that they wanted my credit card to charge me $60 for something that never worked in the first place. They said it was out of warranty but I said it never worked and because its not my daily driver nor am I even in that state year round how would I know. Then called on the 23rd for a call back on the status and no call. Then wrote them an email on the 25th-no reply from them. Then called on the 26th and they said it was still on the bench!!! They would call me back-no call. Just replace or fix the damn thing already. Then on the 27th I used their online chat to agent and they said that they were so behind with customer complaints they haven't gotten to mine yet. Oh wait they said I should receive it on the 2nd now…. hmmm oh and they still charged me the $60 but didn't tell me what was wrong, if they fixed or replaced it or anything.
If you ordered food at a restaurant and they took forever to bring it to your table they would comp your meal. Not Escort no no they think its fine to spend now close to $2500 and for you to make all the calls and take your car in for install de install etc…
There are many companies out there save your self the hassle.