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  1. #1
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    Default Yet another broken Redline, have to go back to the V1.

    I've had nothing but problems since I've switched to the Redline. Now within two months my sound failed and I almost got a ticket, was really lucky I saw it blinking.

    I'm just glad I bought it from Amazon, because even though it was past the return date Amazon forced Escort to take it back after calling them.

    I'm going back to a V1, my old V1 lasted like 5 years with no issue. Seems like Escort just doesn't have what it takes to make a quality product, and their customer service skills are nonexistent, everyone I've talked to was rude and not the least bit surprised their product is failing. Radar detectors aren't a complex technology, there's no reason why Escorts are failing so rapidly for so many people.

  2. #2
    Speed Demon
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    Default Re: Yet another broken Redline, have to go back to the V1.

    Yeah,the speakers have been a known weakness of this great RD.

    If you're going back to V1, make sure to ask for a Cust. return unit before buying brand new.The "returns" are usually just one that someone bought & didn't like it, but returned within the 30-day trial period.It cannot be sold as "new" & you should be able to get a discount for it.

  3. #3
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    Default Re: Yet another broken Redline, have to go back to the V1.

    Quote Originally Posted by RedRocket View Post
    Yeah,the speakers have been a known weakness of this great RD.

    If you're going back to V1, make sure to ask for a Cust. return unit before buying brand new.The "returns" are usually just one that someone bought & didn't like it, but returned within the 30-day trial period.It cannot be sold as "new" & you should be able to get a discount for it.
    The redline can be fantastic when it works, but something is going on with their QC and the rude customer support has no excuse. I called support and the woman that picked up asked me a series of questions, with an absolutely apathetic tone. It was clear she felt like dealing with customers was some kind of unacceptable burden, despite me being perfectly civil. After fully explaining the issue to Escort over the phone, I didn't get an "i'm sorry" or "we will work it out for you". She asked where I bought it and then I was told to go deal with Amazon.

    The woman on the phone made absolutely no effort to save a customer or help. For as much as the Redline (one of their flagship RDs) costs I'd expect them to care, or at least pretend to care. I didn't buy it from a random seller, it wasn't used, it was brand new from Amazon Prime direct. They can't claim Amazon is not an authorized dealer, that's BS. I initially wanted it fixed, but after the rude support I wanted a refund. I opened a chat online with Amazon support, who were extremely professional/nice. I described the issue, and despite being past the Amazon return period Amazon told me they will call Escort. Five minutes later they sent me a return label. Obviously they have a relationship.

    So what's better from a business perspective? Being nice to a customer and making it right or having the customer get pissed at you and get a return and lose that customer's business forever to a competitor? I won't be giving Escort/Beltronics any more of my money ever. I've used their products in the past (rx65, 8500, 9500ix, etc... in secondary cars) and recommended them to friends, that won't be happening again. Now my friends will hear about how terrible the customer service is and how really the only remaining brand worth buying is Valentine, while before I'd go over various options when making a recommendation based on their needs.

    I see this with businesses all the time, they become successful and stop caring because they think a lost customer is ok since another customer will be acquired tomorrow. That's a major flaw and does not hold long term, it's much more expensive in ANY business to acquire a new customer. Furthermore long term customers are needed for future organic growth as they will promote your brand for you when they're happy. Hopefully their NPS and bottom line reflects that soon enough.

    Good tip on the V1 though, I'll definitely contact them and ask about buying a return.

  4. #4
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    Default Re: Yet another broken Redline, have to go back to the V1.

    ^ - Yeah,I've encountered that kind of treatment from to many biz's nowadays.Like you,they never get a 2nd chance & I look elsewhere to find what I need.

    You'll find the V1 can be pretty "chatty" out of the box b/c of a lot of false alerts from automatic door openers & other RFI leaky radar detectors.Worse of all are the lane assist/proximity detectors now installed in many vehicles.However,the V1 can be tamed down some by altering the band segments it scans.It's called "Connection" & you'll find info on VR's website if you look for it.
    I run my V1 in the "C" mode & highly recommend doing it after you have it for a few weeks.There's an even more technically advanced feature than V1C called "YA-V1" when you're ready to give that a try later on.

  5. #5
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    Default Re: Yet another broken Redline, have to go back to the V1.

    Quote Originally Posted by RedRocket View Post
    ^ - Yeah,I've encountered that kind of treatment from to many biz's nowadays.Like you,they never get a 2nd chance & I look elsewhere to find what I need.

    You'll find the V1 can be pretty "chatty" out of the box b/c of a lot of false alerts from automatic door openers & other RFI leaky radar detectors.Worse of all are the lane assist/proximity detectors now installed in many vehicles.However,the V1 can be tamed down some by altering the band segments it scans.It's called "Connection" & you'll find info on VR's website if you look for it.
    I run my V1 in the "C" mode & highly recommend doing it after you have it for a few weeks.There's an even more technically advanced feature than V1C called "YA-V1" when you're ready to give that a try later on.
    I had one before but it was older firmware/hardware, had it for yyyyeeeeaaars. Honestly the redline was really chatty too and I enabled segmenting to help that, which is what it sounds like you're talking about.

  6. #6
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    Default Re: Yet another broken Redline, have to go back to the V1.

    Belscortbra has had this issue for a long time. Why have they not redesigned the circuit and/or went to a different speaker vendor? What would it take to make the government make Belscortbra do a recall on the defective units?

  7. #7
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    Default Re: Yet another broken Redline, have to go back to the V1.

    Quote Originally Posted by North Alabama View Post
    Belscortbra has had this issue for a long time. Why have they not redesigned the circuit and/or went to a different speaker vendor? What would it take to make the government make Belscortbra do a recall on the defective units?
    Meh, we don't need the government to solve all our isues. Just stop giving this company money. The more research I do the more I see people having this problem everywhere. Why is anyone still giving them money?

  8. #8
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    Default Re: Yet another broken Redline, have to go back to the V1.

    I love Escorts innovation and products but i think there wide product line and need to pump them out is taking its tole on QC. Been a very long time since i saw a speaker issue though.

    The V1 has evolved a lot, especially since VR made it open source. I always disliked the V1, way to chatty and didn't preform as well as the RedLine. But with the new V1C BT option and the awesome YaV1 app its my main unit i use: Official YaV1 Support

  9. #9
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    Default Re: Yet another broken Redline, have to go back to the V1.

    Quote Originally Posted by oes View Post
    Quote Originally Posted by RedRocket View Post
    ^ - Yeah,I've encountered that kind of treatment from to many biz's nowadays.Like you,they never get a 2nd chance & I look elsewhere to find what I need.

    You'll find the V1 can be pretty "chatty" out of the box b/c of a lot of false alerts from automatic door openers & other RFI leaky radar detectors.Worse of all are the lane assist/proximity detectors now installed in many vehicles.However,the V1 can be tamed down some by altering the band segments it scans.It's called "Connection" & you'll find info on VR's website if you look for it.
    I run my V1 in the "C" mode & highly recommend doing it after you have it for a few weeks.There's an even more technically advanced feature than V1C called "YA-V1" when you're ready to give that a try later on.
    I had one before but it was older firmware/hardware, had it for yyyyeeeeaaars. Honestly the redline was really chatty too and I enabled segmenting to help that, which is what it sounds like you're talking about.
    Segmenting does little to nothing for a chatty Redline, as 99% of your falsing are from K sources. Segmenting and RDR ONLY affect Ka band and NOT K. If you're getting Ka falsing, which is very rare, its probably below 33.8 in the 33.7XX.-33.6XX range.

    Yes, the speaker is an issue with Redlines and has been for years. I've gone through two, BUT its still NOT enough to make me throw the baby out with the bathwater and go solely to V1C.

  10. #10
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    Default Re: Yet another broken Redline, have to go back to the V1.

    Quote Originally Posted by CJR238 View Post
    I love Escorts innovation and products but i think there wide product line and need to pump them out is taking its tole on QC. Been a very long time since i saw a speaker issue though.

    The V1 has evolved a lot, especially since VR made it open source. I always disliked the V1, way to chatty and didn't preform as well as the RedLine. But with the new V1C BT option and the awesome YaV1 app its my main unit i use: Official YaV1 Support
    You mean personally OR with others. RDF is replete with references to RL speaker issues, including my own.

 

 

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