After owning a redline for a year I was noticing what "seemed" like decreased Ka sensitivity. Having tried to resolve a pricing issue with Escort almost a year ago, I was not looking forward to communicating with them again.
I even posted on the forum about the poor attitude of the rep when I called the first time.
I'm happy to report that my last call for service was much better. In fact, I purchased an extended warranty for my redline after talking to their friendly rep (something I would not have done during my first call).
I figure I posted my complaints, so its only fair to post the positives as well.
So thanks for upping the CS Escort, I'm looking forward to getting my Redline back in action (especially after getting a new car last week!).