I believe there in lies the answer. Without question, Larry does a terrific job for the forum members.
However one should not base an overall opinion about every aspect of CS as experienced by everyone else on this.
For all those individuals who are not forum members or who do not have direct access to Larry their experiences are certainly going to be different and one should recognize that.
Some of our community members feel or are quite close to any given mfr and that definitely can have an impact on their posts. These dynamics have, in my view, become very apparent in the wake of the release of the Max. I now take many opinions or comments from certain members with a bit of caution as a result. You are not alone with your feelings, rest assured.
For the record my 9500ci and STiR buttons have also become all but useless too. Apparently they're not really built to last.
All that being said, however, I trust if you express your grievance to Larry, he will sort you out.
VG
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