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  1. #1
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    Default New LI in-house Manufacturing Capability

    I have heard that Laser Interceptor is now no longer out-sourcing the manufacture of their CPU and sensor boards, but rather will be doing this in-house. Previously LI's ability to produce new units was dependent on their outside contractors schedule; now this will be under their direct control.

  2. #2
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    Quote Originally Posted by Tambourine-Man View Post
    I have heard that Laser Interceptor is now no longer out-sourcing the manufacture of their CPU and sensor boards, but rather will be doing this in-house. Previously LI's ability to produce new units was dependent on their outside contractors schedule; now this will be under their direct control.
    maybe you read it somewhere?
    that is correct info

  3. #3
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    Our CIA is very efficient and effective (NOT)!

  4. #4

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    Quote Originally Posted by Tambourine-Man View Post
    Our CIA is very efficient and effective (NOT)!
    Who gave me up?


    Cliff - C63

  5. #5
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    Quote Originally Posted by C55 View Post
    Who gave me up?


    Cliff - C63
    your keyboard?

  6. #6
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    Phones, satellites and spy cams also work.



    The point is that Laser Interceptor has already had one major, major public relations disaster over the problems with the seals that was totally mis-managed.

    Yes, from reading RacerX's very long thread it looks like Elvis is to partly to blame, but it does not matter to what extent he made the problem worse, a lot of damage was done to Laser Interceptor's reputation in a major market (the US).

    The owners and management should have recognized this and dealt differently with the customers' legitimate problems that were due to a manufacturing defect and kept their internal dissatisfaction and problems with Elvis, well internal. Elvis did not cause the problem with the heads, and while because of shipping costs, time and Laser Interceptor's location ideally the US Rep would take care of such manufacturer defects. But if Elvis could or would not or was not given the replacement parts needed to handle the problem, then something else needed to be, and finally after a long delay was done. As customer's we did not need to be party to your problem with Elvis. All that was needed was timely replacement of a defective product.

    Laser Interceptor cannot afford another defective product problem until it's reputation has recovered and so it needs to be very diligent in checking the quality of its products before shipping especially after making a major change in how they are produced. It will take time and talent and someone familiar with the US market to repair Laser Interceptor's reputation.

  7. #7
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    IMHO Cliff is doing a great job fixing USA market after all that happened

    bad seal problems were not limited to USA market but happened all over the world... it makes one wonder why it was such a big problem only in USA, and on other markets it was solved without problems?!

  8. #8
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    Yes, Laser Interceptor is very lucky to have Cliff. But they need to fully support him to turn things around.

    In addition to continuing to provide a quality, defect free product, LI and their supporters can also help by being much less confrontational and argumentative in these forums. Trust me, it does not help LI rebuild it's reputation. Email flaming wars are easy to start and very difficult to stop. Things got out of hand very rapidly in RacerX's bad seal thread perhaps because of a lack understanding of US consumer's reasonable expectations and the lack of management of and communication about the problem by someone who understood them. I think the dissatisfaction and disagreement on overall marketing with the prior rep made the problem worse here than elsewhere - although I read a thread from a UK LI owner who also could not get his defective units replaced.

    My comments are intended as helpful suggestions as I will have a minor vested interest (to the extent of the price of one unit and the potential traffic fines and increased insurance costs if the unit does not work well), but LI has a much larger amount at stake in a major market.

    My parents always told me: "If you can't say anything nice, don't say anything at all." I have read that Cliff has this same attitude.

    I don't know what your connection is with LI. I have read that you are not part of it, but you seem to know a lot about it. But I would suggest that you let Cliff handle all issues, comments, or complaints here. If he needs your support on US forums than I would wait until he specifically requests it. This would even include refraining from responding to comments by goons and whack jobs like Audi Quattro.

    I decided to take a chance on LI because of Cliff's attitude and his business experience. I expect he has or will implement safeguards to insure proper support from LI, but you can make his job easier by following his attitude.

    So far I think this thread has a calm, reasonable level of communication that may be helpful to convincing others to take a chance on LI like I did. I think there is a problem brewing with a competitor's first batch of product and it will be interesting and informative to LI to watch how they handle it. It may be so smooth you may not even be aware of it.

    Cliff is smooth too - give him the tools to handle any future problems and he will do it.

    Anyway just to continue to keep this topic light, here is a nice picture of Zagreb from my spy cam:


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    Quote Originally Posted by ivva View Post

    bad seal problems were not limited to USA market but happened all over the world... it makes one wonder why it was such a big problem only in USA, and on other markets it was solved without problems?!
    ??? What is that supposed to mean ??? Forget it.. not worth a response.
    Last edited by dorcse; 06-15-2008 at 09:34 AM.

  10. #10
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    Quote Originally Posted by dorcse View Post
    ??? What is that supposed to mean ??? Forget it.. not worth a response.
    i'm not pointing any fingers
    those are just facts. there were units from first batch that suffered from bad sealant all over the world. and only ones from USA market had problems replacing. why?!

 

 

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