Thats right the customer service with dealing with Laser Interceptor USA is 100% fixed and up to par possibly better than other jammer companies I have dealt with.
With my 4 head LI which I got from Ivan in October 2007 it performed great at the CT testing event (just look at the results and video's) Well 2 days after the event I got connection error to Port 2 and when I switched the connections to 1, I got error to port 1. After immediately contacting Ivan he told me my heads were from the bad batch and I need to contact Cliff for a replacement. Cliff the next day sent replacement heads out to me as I had a road trips plan for grad parties. After installing the new heads I shipped the old ones back to Cliff.
This service was amazing as I had the replacement heads intime for my road trip where I had 2 laser encounters...
Elvis has left the building and the customer service you recieve from Cliff is 100% of an improvement this guy(Cliff) knows his stuff and just wants to help. The performance of the LI and current customer service Cliff has sold me on this jammer.
As much of a nice guy Elvis was I am glad the LI USA rep has changed hands Cliff is 100 times better.