I had Laser interceptor Quad setup on both my 2008 Lexus Ls460 and 2004 Acura MDX for a year now. However, when I decided to trade in my MDx for a Mercedes Benz Gl-350 Diesal I ran into many problems. Once installation was complete I started to get Sensor bad or poor connection error. I had multiple issues with this sometimes I'd get the error somestimes not.
These problems were probably due to the fact the installer improperly lengthened the sensors cables by cutting and soldering . This improper installation probably caused the sensor/sensors to go bad. Cliff was able to discuss with the installer regarding proper installation and made custom extensions for the install.
Cliff at LI was fantastic is helping anyway he could. He was always available and willing to talk and troubleshoot with my local installer here in Rochester NY. After he overnight shipped proper extensions and couplers the installer was able to properly extend the rear sensor connection. However, a short time after I started having sensor 4 bad or poor connection error. Cliff overnight a new CPU (CPU replaced/upgraded as a courtesy and NOT cause there was anything wrong with it) and the problem is now resolved. The installer has had my wife's Benz total of 10 days to get all the bugs ironed out.
I can't commend cliff enough on his customer service. I've never had such great service from any company. Thanks Cliff!!!