I am sorry for the slow response, but I have just realized, that none of
my colleagues have taken care of this.
To be honest, I do not know of anyone else having this much problems
with the heads.
What I would like to do is to send you two more heads, which is from a
different factory, and it is completely filled with epoxy.
If you are still unhappy after this, I will issue a refund.
I appreciate your patience.
> Dear Bela
> I would like a refund of my $460. Their are a couple of reasons. When I
> first received the unit after GOL had tested it they received a faulty I
> wanted to return it but I was told that that could have happened in many
> reason that I was insured that I received a quality product to try it
> out .I did so then after using the unit it started to malfunction (while
> I was traveling !!!) so I contacted John and he told me it was a faulty
> unit and to send it in. I did that then I bought the dual setup .The
> unit was functional until it rained then it repeated what it had done in
> the past.
> After this being said I think it would be more that adequate to received
> my $460.
> Thank You
> Dear Justin,
> I am sorry to hear that you have problems with the unit.
> Could you please check if there is maybe water condensation inside the
> We had this problem on one of the batches, and thats why we are
> switching the factory.
> If thats the case, I will be happy to ship you a new head,
> Although after such a long time we normally do not issue refunds, If you
> insist, we will try to accomodate you.
> Best Regards,
> I have done everything that has been asked for me to do and the unit
> still doesn't work.The unit is getting the right amount of voltage and
> is grounded.This is the second unit with dual heads.It continually
> blinks red when first started up and never stop just like the previous
> one.It actually did work for a little bit but not any longer.
> After a frustrating couple of months I believe I am done with your
> product. I want to have my $460 refunded to me due to the failure of the
> products that I have received.
> Thank You