Well I decided that it was time that I make this an issue for the masses. As of now I have been waiting for over two months to receive replacement jammers for the ones which I sent in.
I was experiencing random double or triple beeps when there was nothing in the area to cause such an alert. These random alerts became more frequent so I emailed Kris Shortland at LPP to talk about my options. He first asked for my invoice which I sent to him. He then told me to send my my dual jammers and the control box to Alex who is a USA rep for LPP. Alex was very considerate and professional; however, refused me service since I had originally purchased the jammers form the UK. He then sent the jammers to Kris Shortland in the UK and that is where they remain today. I have sent many emails to Kris regarding the status of my jammers and some of the replies I have got from him have been absolutely insulting. Not only has he lied on more then one occasion that they would be sent out first thing the following morning, but he has also used about every other excuse for why he has yet to return them. He has told me that he is not responsible for the replacement, that the jammers I sent him work perfectly (which I know is not the case, and if it is by all means he can send them back), and the most annoying of all is he still needs my invoice (which i sent to him 4 times and Alex once). Most recently he has taken to the tactic of ignoring my emails. Earlier he used the excuse that my email address was getting filtered out by spam controls, but that is a one time excuse because he can simply add me to his contacts; however, just to make sure I have been emailing him from two email addresses to insure that he gets my emails.
Basically the bottom line is that I am dealing with a company that will not back up there product. I have heard many stories of people receiving exceptional support from US based reps, but I have had no such luck. I have contacted almost all that I know who might be able to help because of affiliations with LPP and yet all seem to no avail. I waited, and perhaps that was a mistake, to make a public post on the issue because I didn't feel it fair to pressure a company to help me because my problems became public I also don't think that should be required for a customer to do. At this point in time I am open to suggestions. I have all of my communications with Kris and other LPP reps saved and could produce a strong legal case against the company, but I am hardly a litigious person; I would be far happier to just get my jammers and leave it at that.
Sorry to make this a public post, but I have given LPP every opportunity to make this right on their own and they have done nothing. Any recommendations?