How to Ship:
Ship your unit prepaid and insured, in its original packaging or something equally protective. You are responsible for your Valentine One until it is in our hands, so insist on a proof-of-delivery receipt.
Along with your Valentine One, please enclose the following: your name, billing address (for credit cards) and shipping address; description of the problem; your daytime telephone number; and if your Valentine One is out of warranty (older than one year), send $45 or a credit card number with expiration date to cover the cost of diagnosis and repair
Your Valentine One will be repaired as soon as possible.
For units that have been abused or modified, a repair cost will be calculated based on parts and labor required. You will be contacted if the repair cost exceeds the $45 basic charge.