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  1. #1
    Newcomer
    Join Date
    May 2005
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    37

    Default Tryin to get prices on a Refurbished unit?

    I cannot get a straight answer out of sales at Valentine. I have emailed them about a refurbished unit and he/she replied with

    Hi,

    The warranty and guarantee are the same as any unit. The price is $US399 plus shipping. Orders can be placed using VISA or MasterCard by calling us at (800) 331-3030.


    Why would i buy a refurb unit for the same price as a new one?

    thx for you input. totally confused

  2. #2
    Radar Fanatic
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    Feb 2005
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    Earth
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    2,357

    Default

    I think you should just call them. Their Email support is so-so. The rep probably didn't understand or mistyped something. The price should be $360 (10% off).

  3. #3
    Newcomer
    Join Date
    May 2005
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    37

    Default

    dunno where this person was at today, but maybe it was the way i asked the question?

    this was the email i sent:
    hello,

    Interested in a refurbished or return unit. I hear on the forums this is the only way to get a discount? Can you provide me with some information regarding this? What firmware? warranty? etc....... ... ..

    thank you,

    cA

    response:

    The warranty and guarantee are the same as any unit. The price is $US399 plus shipping.

    then i replied:

    so there is NO benefit in purchasing a refurbished unit correct?

    response:

    Hi,

    I guess you have to decide that. Some people find the lower price a benefit. The same new unit for less money. The only concern may be that we do not always have one to sell.

    I think im having a MONDAY ops:

  4. #4
    Radar Fanatic
    Join Date
    Jan 2005
    Location
    East Bay Ca
    Posts
    1,799

    Default

    Recently returned units are phone in only no Internet.
    The return list is for recently returned units has the same warranty and return policy 10% off = $359 they will tell you a week but will probably ship in 2-3 days.
    I did it in Feb you could not tell if it was used not a scratch on it but I intern returned it back to them anyway. My 1.7 suits me just fine right now. If zoogme bought it Monday he might be stuck with a 3.824 (sorry BiGeAsYgUy) Tell them you only want the new version 3.825 or else you will be stuck with a flaw in the software.

  5. #5
    Newcomer
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    May 2005
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    37

    Default

    thx dave

  6. #6
    Good Citizen
    Join Date
    Feb 2005
    Location
    VA & NJ
    Posts
    195

    Default refurbs

    I bought my v1 as a return and the guy told me it would be at least a couple of weeks before one could be shipped. The next day that same salesman called and told me it would be shipped out. Ha. I think the salesmen do that so they don't lose commission on the V1.

  7. #7
    Yoda of Radar
    Join Date
    Mar 2005
    Location
    Rottweiler Land
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    10,420

    Default

    I got a "refurb" unit. The thing looked brand new. Makes me wonder if you really get a returned one or they will take a sale any way they can get one. :wink:

  8. #8
    Newcomer
    Join Date
    May 2005
    Posts
    37

    Default

    OK,, the saleperson clairfied that the unit is 359USD. However i want him to ensure me of firmware 3.825 or i will return the unit.
    Do you think they try to pull a "Happya$$" on me sorry happy and get firmware 3.819 ??

    Should i wait, i dont think i can no longer LOL

  9. #9
    Lead Foot
    Join Date
    May 2005
    Posts
    446

    Default

    I would be more interested to see if a returned unit is going to be a non-Euro unit. The reason I bring this to question is because the euro units need a different processor board. It would be a great was for VR to get rid of the older boards and since VR isnt really advertising Euro as a feature on the main home page I dont see why they would have an issue using up the non euro boards with 3.819 firmware.
    Just a guess on my part.

  10. #10
    Radar Fanatic
    Join Date
    Feb 2005
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    Earth
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    2,357

    Default

    Quote Originally Posted by itisjustme
    I would be more interested to see if a returned unit is going to be a non-Euro unit. The reason I bring this to question is because the euro units need a different processor board. It would be a great was for VR to get rid of the older boards and since VR isnt really advertising Euro as a feature on the main home page I dont see why they would have an issue using up the non euro boards with 3.819 firmware.
    Just a guess on my part.
    I got the impression that they just swapped out the entire board. I noticed when I got mine back that the switch had a totally different (basically not used) feel. The power connector also feels newer in that it takes more effort to plug it in. It's probably simpler and more cost-effective to just swap the whole board when they need to change hardware.

 

 

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