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  1. #1
    Radar Fanatic
    Join Date
    Jun 2005
    Location
    Fort Worth, Texas
    Posts
    2,274

    Default Great Customer Service!

    Damn... my first encounter with VR customer service and I would have to say I am impressed:

    __________________________________________________ _____

    Hi AJ,



    I think some of what you heard is incorrect.

    In rare circumstances where a Ka-band radar-gun signal becomes so strong that it overloads V1's circuits, versions 3.818 and 3.821 might mistake the overload products for a Junk detector signal and terminate the alert.

    This problem was addressed by new software versions 3.819 and 3.824. Your unit has no possibility of being affected by the "J" issues you describe.

    I have the same version software as you (3.824) in some of my family's vehicles and find it to be quite satisfactory.

    There is a later software version, 3.825, which allows a few seldom used K-band selective muting programming-menu options to work as described here: http://www.valentine1.com/lab/MikesLabRpt3.asp

    Versions 3.821 and 3.824 have menu option #7 inoperable.



    We, of course, will update your software to version 3.825 at no charge. All you need to do is send it to our service department as outlined in the manual. Please include a note requesting a software upgrade, or print out a copy of this e-mail and include it.



    Best wishes,



    Mike Valentine

  2. #2
    Good Citizen
    Join Date
    Mar 2005
    Posts
    119

    Default

    Tell me this.... Whats his e-mail address? i have a quick question.


    - jordan

  3. #3
    Radar Fanatic
    Join Date
    Jun 2005
    Location
    Fort Worth, Texas
    Posts
    2,274

    Default

    its pretty obvious hehe

    here you go

    *email address removed by BiGeAsYgUy

  4. #4
    Good Citizen
    Join Date
    Mar 2005
    Posts
    119

    Default

    Allright, sorry! - thanks man


    - jordan

  5. #5
    Newcomer
    Join Date
    Jun 2005
    Posts
    47

    Default

    awsome, I sent him an email as well.

  6. #6
    Good Citizen
    Join Date
    May 2005
    Posts
    75

    Default

    Mike V is the man!

  7. #7
    Old Timer
    Join Date
    Jun 2005
    Location
    New Hampshire
    Posts
    6,806

    Default

    I would obfuscate that email address, so that spam harvesting bots don't pick it up. I'm sure Mike gets enough spam to choke a horse as it is, which is probably why the address isn't on the Valentine site.
    If I'm passing you on the right, YOU are in the wrong lane!

    If speed kills, how come I'm still alive?

    Active Countermeasures: V1 3.858, Escort Redline, Beltronics STi-R+, LI Dual 7.1x CPU/8.7 Heads (front)
    Other/Backup Countermeasures: V1 3.813 (loaned to friend), Beltronics Pro RX65 M4 6.3
    Vehicle: 2002 Audi A4 1.8T Quattro
    LEO Toys: Kustom Pro Laser II & III
    Encounters/Saves August 2011: Radar 3/1, Laser 0/0


  8. #8
    Radar Fanatic
    Join Date
    Jan 2005
    Location
    East Bay Ca
    Posts
    1,799

    Default

    He has always protected his e mail address.
    He is going to be pi$$ed.
    Lets try and keep it to a minimum

  9. #9
    Speed Demon
    Join Date
    Mar 2005
    Location
    Baltimore, MD
    Posts
    771

    Default

    f_399, that's messed up. :?

  10. #10
    Professional
    Join Date
    Jan 2005
    Location
    Washington, D.C.
    Posts
    968

    Default

    It is unethical to post email addresses without consent

    How old are you kids? 19? :roll:

 

 

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