I'm sure this was asked before, but why doesn't Valentine offer users the ability to download and update the v1 firmware themselves? It's not hard to reflash. I'm sure it would cut down on a lot of overhead for Valentine with physical units being shipped in and out. Go to the site, enter your serial number and download the latest available. This way you could go back to older versions if you wanted. They could pre-release upgrades to the internet community and let them de-bug for them. If out of warranty, they could charge a small fee. Or they could charge a one time fee for lifetime upgrades. Obviously, physical upgrades would have to be sent in. Just thinking out loud. Is this too logical? I'm actually surprised no on have reverse engineered this software code and built and emulator to run and test the firmware.