I'm a new owner of V1 here. I just got it earlier this week.
Basically I called Valentine 1 a couple months ago to see if they had any refurb units available, they weren't available at the time, but they put my name of their *list* and took my credit card information. Well 2 months have passed and never received a call. Recently, My friend told me he got a refurb V1 for himself. He said he just called a week ago and asked if they had any refurb units in stock and they said yea and they shipped it for him.
I got upset, and I called them and explained what happened. they said, "OH, we don't know what happened oops!" I said "oops?" Well, they apologized and shipped me a new one overnight w/free shipping.
My experience with Valentine 1 = POOR! But I'm glad they apologized and offer me a free shipping.