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Thread: E Bug on my V1

  1. #1
    Newcomer
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    Default E Bug on my V1

    Hello,

    I'm an happy owner of V1 since two years, but six month ago i change my 3.818 V1 for a 3.863 version.

    Since few weeks i've got trouble with this one, at turn on after few seconds my ddr go on 'E' mode on display with beep every second and become so unusable. At the begining of the problem i turn off my V1 and on again and the problem disappeared, but now the bug is always present at each boot

    I contact valentine's tech to ask for help and a return but they don't accept it because i don't have US adress (living in france i purchased my V1 on ebay, no other solution possible for no us resident).

    Is there anyone who know something about this 'E' bug ? i try a lot of combining in prog mode while active, deactivated some band but without any success ..

    All informations are welcome !

    Regards

    A Sad V1 owner

  2. #2
    Professional
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    Default Re: E Bug on my V1

    E means it needs to go in for service, that sucks that they will not service it since you live in France. There is no way to reset it your self. Do you know anyone in America that you could send it to?

  3. #3
    Speed Demon
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    Default Re: E Bug on my V1

    ^me

  4. #4
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    Default Re: E Bug on my V1

    I've a few words with VR about supporting people outside the USA and they are simply not interested.

    They only want to know if you havea US postal address.

    thats the only bad thing I can say about VR.

    VR you need to get with it and learn that the V1 is very popular outside the US - there's a whole world out there ! think of the extra business !

  5. #5
    Speed Demon
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    Default Re: E Bug on my V1

    thats the gayest thing ever, I thought escort was the gayest, but this....
    They added Euro mode on the V1, but they wont fix the guy's RD because he is in Europe... wtf

  6. #6
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    Default Re: E Bug on my V1

    Quote Originally Posted by mikered30 View Post
    E means it needs to go in for service, that sucks that they will not service it since you live in France. There is no way to reset it your self. Do you know anyone in America that you could send it to?
    That i was thinking, my ebayer seller is unreachable and nobody known yet
    with a US ship adress.

    In fact i contact more time Valentine service (very hard to have answers) the first time was in midle June to explain the problem and saying that i was living in France for now but explain that i've purchassed the V1 in US, (writing serial DDR, my full adress & phone) the customer service answer me first that first time :

    Code:
    Please send your Valentine One to us insured.  Enclose a note with your name, address, telephone number and the explanation about the E display.
    
    Customer Service
    So nice way i think myself, i sended my V1 the 16 june in insured + tracing by web.
    But my V1 come back to me on 4 august because Valentine seems to not accept my V1, i can see on tracking delivry reported, recipient alerted... ) more 30$ for the return in that case.

    So again i contact Valentine to explain the problem, they finally tell me that they have never see my packet and for my information :

    Code:
    Remember that for the return to you we need an address in the USA
    Again i send an email to tell that i know they don't make sale for outside US but
    if needed i can pay the ship and repair if needed. answer

    Code:
    It is not a question of paying for delivery outside the USA.  We do not ship outside the USA.  We will not return the Valentine One to you without a US address.
    Customer Service
    Valentine must know that they are most users outside US too and they certainly
    lose a lot of sale.

    Regards

  7. #7
    Radar Fanatic
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    Default Re: E Bug on my V1

    That is quite sad and valentine should accept that there are a lot of users outside the USA.
    Try and find someone you can send it to in the USA.

  8. #8
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    Default Re: E Bug on my V1

    Quote Originally Posted by xoleras View Post
    They added Euro mode on the V1, but they wont fix the guy's RD because he is in Europe... wtf
    totaly agree with you, U mode but no support for Europe guys, strange way..

  9. #9
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    Default Re: E Bug on my V1

    Quote Originally Posted by Larson View Post
    totaly agree with you, U mode but no support for Europe guys, strange way..
    X2^

    i too had to buy my V1 on ebay (new) as i dont have a US address to ship it to, being in Ireland.

    It has behaved itself 100% since i got it and im very pleased with its performance but should the day arrive that i need to send it in for tuning, repairs etc, im on my own if i cant contact the seller then .

    i cant see the logic in adding a Euro mode to a detector if you have no intention of taking care of your euro customers

    im quite happy with my V1 but this is the one thing that annoys me about it.

  10. #10
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    Default Re: E Bug on my V1

    Quote Originally Posted by corkguykev View Post

    i cant see the logic in adding a Euro mode to a detector if you have no intention of taking care of your euro customers
    Let me guess - hypocrisy?

 

 

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