You guys are not going to believe me when I tell you this:
I ordered my 2nd V1 on Monday for another car. The lady I was speaking with was Mikes wife.(she is the customer service supervisor) Anyway I told her the lighter plug that comes with it does not fit well in my Honda and explained that they gave me the older style at no charge on my first order(still kept the original). I get my V1 on Tuesday and it looks like they charged me extra for the plug. Call them today to tell them what happened and they gave me the option of sending the one that does not work well, back. That is fine but I think it's silly to have to do this when they did not do this on the first one. Plus I have to spend money on postage.
Make a long story short, Mrs Valentine gets on the phone and I try to explain my case. She tells me her opinion and gets frustrated when I try to plead my case and in a very rude fashion says "This discussion is over" and HANGS THE PHONE UP ON ME! Keep in mind, I did not use any bad language or was insulting in any sort of way.
I am SPEECHLESS! I would never treat or talk to anyone who was trying to give me hard earned dollars, act this way.