I've had this V1 for over 15 years and the old girl went crazy a couple weeks ago. Its started seeing bogeys everywhere so I sent her in to V1. I was pleaseantly surprised to recieve a phone call telling me that they got it and that it would take a week or so. I then got a call to confirm my address and I asked how much it was and they said no charge.
You don't see companies providing this level of service anymore.
Thank you V1