I am so glad I gave away my Valentine Ones away a few years back after terrible customer service by them. Why? I did this after my wife ordered a concealed display for me as a Christmas present and it never arrived. When my wife contacted them about it, they said they needed the serial # before they would ship it. She was treated in a VERY condescending manner and it left us with a bad taste in the mouth. (We still have recordings of the phone calls.) Sure, they would take the money but couldn't bother to contact someone to tell them about why the order wasn't fulfilled.
After giving them the serial #, we were shipped something that didn't work when it arrived. At that point, we were fed up with them so we didn't bother to contact them about the DOA - who wants to deal with a company that treats you terribly? I gave the radar detectors away. Why would I spend my money on a company that will not treat you properly and in a respectable manner?
Fast forward to a couple of days ago. One of the people that I gave a radar detector to had their car broken into and the radar detector was stolen. They asked me if I had the serial # for it so they can report it as stolen. I didn't have it - I got rid of all my Valentine JUNK when I gave them away. I contacted Valentine's customer service and this is the response I received:
"Your account is inactive. You placed an order some time ago and we asked for the serial number of your Valentine One. Your response was that you are no longer a customer of ours and will never purchase from us again." and "You said you would be purchasing a Passport.
The bit that sets me off is the "Hmmm.....". That just shows how UNPROFESSIONAL this customer "service" agent is and what Valentine Research will allow their employees get away with. They really need to learn that the CUSTOMER is ALWAYS right - even when they are wrong, they are right. Without a CUSTOMER, they have no business.
Mike Valentine, if you ever read this (and I truly doubt you ever will), you will now understand why I am so fed up with your company. If you were treated like this and had this type of customer "service", I am sure that you would not do business with them again. I regret that I have bought any of their products in the past and recommending them to others that have purchased based upon my recommendation - my brother, sister, friends and others that I have met at SCCA events, etc.