Valentine One - worst customer service experience ever

[SJM]

While they sell a quality product, they're customer service is by far the worst I've ever experienced.

To make a long story relatively short, I bought a new Valentine1 along with the SAVVY option (sold as the Grand Touring Package) that allows you to plug the V1 directly into the diagnostics port on the car. A few days after installing it, my car battery was dead. After searching around the web I found a number of postings from other users who had the same issue going back over nine months.

i immediately called Valentine and was told to ship it all back for a refund. Apparently it arrived 32 days after purchase and they called to inform me that only take back the SAVVY not the V1. I explained all about the battery in my brand new car being drained and they just didn't care. I also explained that I bought the Grand Touring Package, not individual components so their position just made no sense.

I asked to speak to the head of Customer Service - they refused to get on with me. I asked to speak to Mike Valentine who was not available - they asked me to call back the next day. When I called back, Mr. Valentine also refused to get on the phone with me. Not only that, but i was told that they would no longer sell me any products. Can you imagine a CEO who won't talk with a customer and threatens not to sell them products any longer.

Anyway - my credit card company took care of me and credited back the charge and I've noticed that Valentine One has now added a warning about SAVVY being incompatible with Mercedes and a few other car brands.

They may well make a good product but I will never buy another product from them and will chuckle to myself when I hear that they're no longer in business. I'd suggest you look elsewhere - they don't deserve your business.

[Veil Guy]

While they sell a quality product, they're customer service is by far the worst I've ever experienced.

To make a long story relatively short, I bought a new Valentine1 along with the SAVVY option (sold as the Grand Touring Package) that allows you to plug the V1 directly into the diagnostics port on the car. A few days after installing it, my car battery was dead. After searching around the web I found a number of postings from other users who had the same issue going back over nine months.

i immediately called Valentine and was told to ship it all back for a refund. Apparently it arrived 32 days after purchase and they called to inform me that only take back the SAVVY not the V1. I explained all about the battery in my brand new car being drained and they just didn't care. I also explained that I bought the Grand Touring Package, not individual components so their position just made no sense.

I asked to speak to the head of Customer Service - they refused to get on with me. I asked to speak to Mike Valentine who was not available - they asked me to call back the next day. When I called back, Mr. Valentine also refused to get on the phone with me. Not only that, but i was told that they would no longer sell me any products. Can you imagine a CEO who won't talk with a customer and threatens not to sell them products any longer.

Anyway - my credit card company took care of me and credited back the charge and I've noticed that Valentine One has now added a warning about SAVVY being incompatible with Mercedes and a few other car brands.

They may well make a good product but I will never buy another product from them and will chuckle to myself when I hear that they're no longer in business. I'd suggest you look elsewhere - they don't deserve your business.

Wow. Really disappointing to hear this.

VG

[grkgeek]

Your info sounds pretty creditable. I hate to hear your problem took place. Sounds like you did nothing wrong but follow the directions.

I like their product but it seems to me when I call to ask questions it is like pulling teeth from my child. I don't get disrespected but the tone leaves me to wonder every time I talk to them on the phone. The disposition of the lady who always answers when I call is less than friendly. I am not even calling to complain...just to ask simple frickin questions about the V1 I own and upgrades that I have paid for....now totaling 2 upgrades. I just get my **** from them and hope that I don't ever get put in a position like you were in. So far my V1 has cost me approximately over $700 and with that one would think the lady who answers the phone would acquire a friendlier disposition.
If I was to base whether I was going to buy from them based on the way I am treated on the phone...I would certainly buy elsewhere but fortunately I am not.
I try to give people the benefit of the doubt and keep my expectations low.
I believe they will always be like this so there aint nothing I can do about it except wait for another vendor to introduce a directional detector...ie..one with arrows pointing where the signal is coming from. THAT IS THE ONLY REASON I have a V1.
Cary, NC 27518

[The Blur]

I agree with the original poster about the Valentine customer service. I sold my V1 on Ebay, and will be buying a GPS Passport.

[CactusMan]

Funny Mike took my call.

[The Blur]

Funny Mike took my call.

There are many stories about Mrs. V not providing satisfactory customer service.

[Radar Roy]

This reminds me back in 2007 when HappyA$$ and I got together in Ohio and called Valentine asking if we could come down to meet them. Their response was "we will have you arrested if you come out here"

[PointerCone]

Seems like over the years, we're hearing more stories like this from/about V1 customer service. Great product, sucky customer service!!!

As to buying from them again. Just use a different credit card. Better yet, call LC at ER AND get a real RD like a Redline, the King of all Detectors!!!