I do know what MAP pricing is. All I am saying is that Whistler screws the consumer rather than the supplier, so Whistler gets their money, but doesn't have to own up to the warranty.
Bad business, and you'll lose customers.
I do know what MAP pricing is. All I am saying is that Whistler screws the consumer rather than the supplier, so Whistler gets their money, but doesn't have to own up to the warranty.
Bad business, and you'll lose customers.
What bothers me the most in this whole issue is what about the innocent buyer that is online shopping or just stumbles on an rd and thinks that would be a nice christmas gift and just buys one from what later turns out to be from an unauthorized dealer. He or she could have even seen an ad or editorial in a magazine. I mean, we are lucky to know all this info because we are interested and involved in it. We do our research, read the forum and stay informed but there are thousands of other people out there that are not and they become victim. I always do my research before investing my money but not everone does. Lots of people buy on the spur of the moment or just stumble on it by accident while shopping and since it's nicely presented with some nice discount they just add it to their cart. So yes , I have to agree with what has been said on this thread 'that the consumer gets screwed, not the supplier...
max-s I couldn't agree with you more. 99.9% of detector owners aren't on this site and haven't read this post.
Whistler's website would be of no help in this issue either, it's not exactly easy to use. I am not a programmer, but within two to three weeks I could make their site a hell of a lot easier to navigate. It's disastrous.
X2Originally Posted by max-s
If you read carefully Whistler is NOT screwing the customer, Whistler is trying to PROTECT the customer.
The statement reads "which MAY exclude you from Whistler services and warranty"
BUYER BEWARE! Please be aware of the following risks if you purchase Whistler products from an unauthorized reseller: Subject to exclusion of Whistler warranty due to:
Purchase of stolen merchandise
Inability to validate the original purchase date and ownership with the original sales receipt
Item shipped to you may be counterfeit, or refurbished goods
Item may ship with serial numbers removed
Item may appear new but contain damage from improper use
Price may be incorrect, or changed after you place your order
I will say this Whistler does not have the most lab sensitive detector BUT they sure are the pinnacle of CS. If they ever do produce the most lab sensitive detector I hope they can remember their roots because the sky would be the limit then. I do NOT think that Mike B. and team would screw a consumer of their if they did not purchase their detector from an authorized dealer
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Originally Posted by Michael B
Michael,
in order to know or read that statement one has to go to your web site and read it. Not everyone goes to whistlergroup.com you know.
What I'm trying to explain is that you might have the best intention in the world to PROTECT the customer as you state, the customer has no knowledge whatsoever of this because it's not written ANYWHERE on any of the unauthorized dealers web site. Hell, I even haven't seen it posted or written anywhere else but on your web site and would not have known about if I wasn't reading your postings. When I was first looking for an RD I stumbled on a Whistler 78 Pro for $125.00. I liked the specs and then found one for $115.00. On the web site it says '3 Year limited manufacturer's warranty'. Now you tell me how you are going to protect me, the customer if I just click and add the product to my cart and end up buying it. I have no clue whatsoever that I will be screwed out of my 3 years warranty if something happens to my Whistler and I need to send it in. In fact, I did nearly buy it but was smart to check out the competition first and see what's on the market. It's only by joining this forum that I heard about the unauthorized list.
If you want to protect the customer then don't sell any of your products to any of the unauthorized dealers unless they agree to your terms and not sell under a fixed minimum price level. Period. That way the stores can have a fair play in profit and competition, you make your money, the customer is protected and everybody is happy.
Max
Whistler is not selling to unauthorized dealers!
The dealers are purchasing thru distributors and not thu Whistler.
Whistler has agreements in place with their distributors ans the distributor is to make sure that the dealer they sell to upholds the same policy.
If the dealer does not hold up the same policy, it is unfortunate because they are now lumped into the same group as the auction sites.
Ok, then there's a problem somewhere between the distributors and the dealers. If a dealer signs an agreement with a distributor that they are not allowed to sell under a certain price and follow Whistlers terms it should be solved. A company should be more adamant about having signed legal agreements and follow up from your distributors which I'm sure you'll probably tell me you do. Trace the unauthorized dealer to the distributor that sold them the products and remove the distributor from your list or sue the dealer for breach of the signed agreement.
Michael, don't get me wrong. You make great products. Whistler is known all over the world. Excellent customer service. This is nothing personal against you. It applies to other manufacturers too that have the same policy. It's just that you happen to be around on this forum and are open for discussion. Being a business owner myself in wholesale and retail I know exactly where my products are being sold and at what price. Even when my products are being sold through distributors. I have a strict policy and contracts and I haven't had 1 issue so far with underselling or not following my terms.
With all these 'pointing the finger at the other person' situation we're not going to solve the problem of the customer not being aware of where to buy and be protected. A customer doesn't have time to read the fine print. They shop, buy and usually only get involved in warranty issues when something does happen and they need to deal with the manufacturer. Then comes the ' Oivei, I didn't know..' thread.
It would be great if everyone follows the agreements.
Hmmm that may put some lawyers out of business though.
Whistler is not out to screw the customer.
There is a policy in place and Whistler is doing its part to inform you (the customer) in as many ways possible, by posting on this forum, the whistlergroup website and others.
Authorized resellers will also be able to list their status as an authorized dealer.
If you buy from an authorized seller, you have the power to clean up the industry.
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