Bad Escort Customer Service

OK, I lost my key code for my 9500ci, that's my bad. Well, I need this key code to update my RLC locations. So, I called Escort yesterday morning and was told that I would get an email with the key code. Never got it. So I called back yesterday afternoon and told someone that I never got this call back. That person told me that the person that has the ability to email me this key code had been notified via email and would get back to me soon. Well, I finally got this email today at 4:40 PM EST:

Quote:

---

Thank you for your interest in Escort Inc. In order to provide the key code, we will need to verify you have the correct serial number. You provided XXXXXXXX. Please confirm the serial number matches the number provided. The serial number is located on the shipping box, on the dress box for the ci, and also on the front radar antenna.
Please fax a copy of your receipt or proof of purchase to the following number: 513-942-8849. Please3 send to the attention of Mike K and we will be able to verify and send you the correct key code.
Customer Service Department
Escort Inc.

Radar Laser Experts
5440 West Chester Road
West Chester Ohio 45069

Customer Service Department
1-800-543-1608
8 AM - 6 PM M-F EST

Sales 1-800-433-3487

---

WTF? Why do I need to fax in anything? I had the key code when I registered my 9500ci after it was installed! You sent this email to the exact same email address I used to register my 9500ci! Is it too hard to cross reference your registration database? So, because of Escort's laziness, I have to go out of my way to prove I bought my 9500ci properly? Isn't that why I registered my 9500ci in the first place? Thanks for responding too late Friday afternoon to get anything done before Monday! I called this Mike K cat at 5:05 PM EST and guess what, it went straight to voicemail, already gone! Shocker!

Sorry for the rant, but I'm not happy!

You need to find a Better ESCORT SERVICE! :p

Cliff - C55

:hmmmm2: Sorry to hear you are getting the run around. Bureaucracy is ruining customer service as we know it.

I had a lady today tell me she could only give me a gift card back on my return, because the bar code on my receipt would not scan... *sigh... So instead of doing what was right, she had to call a manager who then gave me a gift card, then had me to take it to the cash register where they exchanged it for cash. Then pitched the gift card in the trash can...

Hopefully you can get this fixed on Monday. Since MINE is now on the way I'll make sure I put it in safe keeping :) The only sad thing is HappyA$$ is going to get his installed before me...grr.

Quote:

---

Originally Posted by thestaton

:hmmmm2: Sorry to hear you are getting the run around. Bureaucracy is ruining customer service as we know it.

I had a lady today tell me she could only give me a gift card back on my return, because the bar code on my receipt would not scan... *sigh... So instead of doing what was right, she had to call a manager who then gave me a gift card, then had me to take it to the cash register where they exchanged it for cash. Then pitched the gift card in the trash can...

Hopefully you can get this fixed on Monday. Since MINE is now on the way I'll make sure I put it in safe keeping :) The only sad thing is HappyA$$ is going to get his installed before me...grr.

---

Wow - wonder if its the same old b!tch I dealt with today...she as a miserable bag. I can't remember her name off hand...Michael Kennedy is a busy guy....he almost NEVER answers the phone even during business hours. Best bet is leaving a message and hoping for the best

I feel for you also. But the first thing you said,, I lost my key code, WHY. You paid 450 for the 9500. You also have responsibilities.

On the same token, you paid $450 for the unit, you think escort would respect that, esp. when the unit is already registered.

The OP is talking about a 9500ci, which is considerably more than a 9500i. Nevertheless, they are treating him like his RD doesn't matter and can wait, definitely not after spending that kind of coin!!:mad:

DJ it happens, I assume they can not cross reference the registration database, or that person does not know how to do it. I would of called back and got someone else, or asked for her supervisor.

I think everyone wishes there experience would go like this.

SAP.com

Quote:

---

Originally Posted by thestaton

I think everyone wishes there experience would go like this.

SAP.com

---

I'd like the smack the girl in the face.....she's wicked annoying.....sicky sweet. :D