V1 Return

Printable View

08-19-2006, 11:22 AM
gdavis9999

V1 Return

I would like to get my V1 into the mail today for the 3.826 upgrade.

Do they require an RMA?

Also, is this the correct return address for upgrades?

Valentine Research
10280 Alliance Road
Cincinnati, Ohio 45242

Thanks guys.
08-19-2006, 11:25 AM
dmarcus48

I believe that the v1 website has detailed instructions on returns.

Dave
08-19-2006, 11:28 AM
bauzer71487

Quote:

Originally Posted by Valentine 1 Website

Where to Ship:

Return your Valentine One and both power cords and lighter adapter (don't send the mounts) to:

Valentine Research
Customer Service
10280 Alliance Road
Cincinnati, Ohio 45242

How to Ship:

Ship your unit prepaid and insured, in its original packaging or something equally protective. You are responsible for your Valentine One until it is in our hands, so insist on a proof-of-delivery receipt.

Along with your Valentine One, please enclose the following: your name, billing address (for credit cards) and shipping address; description of the problem; your daytime telephone number; and if your Valentine One is out of warranty (older than one year), send $45 or a credit card number with expiration date to cover the cost of diagnosis and repair.

Your Valentine One will be repaired as soon as possible.

For units that have been abused or modified, a repair cost will be calculated based on parts and labor required. You will be contacted if the repair cost exceeds the $45 basic charge.

Do everything but the 45 dollars, just send it in and request the upgrade to 3.826.
08-19-2006, 01:21 PM
proudNMAmember

X2

X2
08-19-2006, 05:20 PM
GTO_04

It will be interesting to see if you get 3.826, or...........3.852. Someone else recently sent in their V1 and it came back with the 3.826 upgrade.

If you are having issues with the V1, such as ghosting or "J" outs of real radar, be sure and include that in your letter. That will increase your chances of getting an upgrade free of charge. Just to be on the safe side.

GTO_04
08-19-2006, 06:32 PM
ES13Raven

Quote:

Originally Posted by GTO_04

It will be interesting to see if you get 3.826, or...........3.852. Someone else recently sent in their V1 and it came back with the 3.826 upgrade.

He should get 3.826 unless he wants to pay $75 for no reason and get 3.852. :wink:
08-19-2006, 06:55 PM
GTO_04

Quote:

Originally Posted by ES13Raven

Quote:

Originally Posted by GTO_04

It will be interesting to see if you get 3.826, or...........3.852. Someone else recently sent in their V1 and it came back with the 3.826 upgrade.

He should get 3.826 unless he wants to pay $75 for no reason and get 3.852. :wink:

I thought some V1 owners also sent in 3.826 and got back 3.851 for no charge but as part of a warranty repair.

GTO_04
08-19-2006, 06:58 PM
ES13Raven

Quote:

Originally Posted by GTO_04

I thought some V1 owners also sent in 3.826 and got back 3.851 for no charge but as part of a warranty repair.

No, 3.826 --> 3.851 or 3.852 = $75 plus shipping. There was a hardware change for "digital temperature compensation" that does not affect performance.
08-19-2006, 07:09 PM
V1 Dave

Quote:

Originally Posted by ES13Raven

No, 3.826 --> 3.851 or 3.852 = $75 plus shipping. There was a hardware change for "digital temperature compensation" that does not affect performance.

X 2 on your pricing but what about this?
"There’s not much difference between 3.851 and what you have. This change has primarily to do with manufacturing convenience.
Of course, we always try to improve the V1 with every change we make, but this one is focused on making the manufacturing process easier. The user-oriented improvements are: a very minor increase in sensitivity, small improvements in false signal rejection, and a minor increase in Euro-mode frequency coverage for Ka band.
Thanks for clarification, Pete!"
http://www.radardetector.net/viewtopic.php?t=14326
08-19-2006, 07:13 PM
ES13Raven

Quote:

Originally Posted by V1 Dave

The user-oriented improvements are: a very minor increase in sensitivity, small improvements in false signal rejection, and a minor increase in Euro-mode frequency coverage for Ka band.

That's why I wanted someone to send a 3.851 unit to Michael B to have him test that. He is the only one who can verify it.
08-19-2006, 09:05 PM
RDNXXX

to answer your question , no they dont require a RMA, just sent it back with a note, description of problem or what you are asking for
08-20-2006, 01:28 PM
V1 Dave

Quote:

Originally Posted by ES13Raven

That's why I wanted someone to send a 3.851 unit to Michael B to have him test that. He is the only one who can verify it.

Looks like you and me are the only ones willing to send our unit to Michael B to have the 3.851 / 3.852 tested but neither one of us has one. :lol:
I sent my 1.7 to JTW for POP and stealth laser testing 1 1/2 years ago, Oh my God, we have been on this forum a long time, how addicting.
I think my guess is the same as yours, 3.852 fixed the "E" message but VR is not going to tell us that because they don't want every unit back every time that there is a slight change.
Especially no cost software changes.
After using and sending back a 3.818, 1 1/2 years ago and reading about all the continued problems with constant new versions I won't even consider upgrading until all the bugs are worked out with a potential 1.9 version.
I wonder how often VR will let a person buy a unit then return it without a restocking charge?
Possibly more lenient with refurb's?
You would think that it would be OK for me to take another test drive but I must wait for another vacation trip in the fall.
The way firmware's are coming out I am sure there will be 3.853 by then.
08-20-2006, 04:51 PM
glockman30

Quote:

Originally Posted by V1 Dave

Quote:

Originally Posted by ES13Raven

That's why I wanted someone to send a 3.851 unit to Michael B to have him test that. He is the only one who can verify it.

Looks like you and me are the only ones willing to send our unit to Michael B to have the 3.851 / 3.852 tested but neither one of us has one. :lol:
I sent my 1.7 to JTW for POP and stealth laser testing 1 1/2 years ago, Oh my God, we have been on this forum a long time, how addicting.
I think my guess is the same as yours, 3.852 fixed the "E" message but VR is not going to tell us that because they don't want every unit back every time that there is a slight change.
Especially no cost software changes.
After using and sending back a 3.818, 1 1/2 years ago and reading about all the continued problems with constant new versions I won't even consider upgrading until all the bugs are worked out with a potential 1.9 version.
I wonder how often VR will let a person buy a unit then return it without a restocking charge?
Possibly more lenient with refurb's?
You would think that it would be OK for me to take another test drive but I must wait for another vacation trip in the fall.
The way firmware's are coming out I am sure there will be 3.853 by then.

I have bought and returned two and they told me the next time there would be a restocking fee. It has been quite a while but I think it was 10%.