I was just wondering what is the normal procedure when a new product fails and needs to be sent for repair under warranty.
Who pays the freight?
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I was just wondering what is the normal procedure when a new product fails and needs to be sent for repair under warranty.
Who pays the freight?
You do unless you can convince the company to pick it up.
I disagree. If someone sells you something with a warranty after already paying for it and freight. Why should the customer have to pay to get there faulty item shipped for repair? Seems unfair to me.:confused:
Profit Margins would decline. I suppose they could add to the price of the original unit, an average of one return per unit.
Still if you can talk them into it good luck.
if you can't afford 8bucks to ship it then deal with it broken
they pay shipping back to you
I know its not much money wise. It's the principal of the matter. Anyway i'll stop whinning now.
you might ask they might send u a sticker or email you a codeQuote:
Originally Posted by barryswanson
Belscort has typically picked up my shipping cost. I may jinx myself on the next one, but I have not experienced this problem to date.
Larry has been more than responsive to my needs and for that I am thankful.
I sent mine back via air freight (off peak) so i can get it back sooner. It still cost me $80.00. Next day delivery was $130.00. I'll ask the question when i ring them next week, about the frieght.
Typically you pay to ship it to them and they pay the return freight.
Now if you have sent it in more than once then I would say they pay it all.
Maybe the Escort Rep will chime in.
You sir are correct.Quote:
Originally Posted by category4
You cover sending it to us, we cover shipping it back to you. If there is still a problem or another problem appears soon after the repair then we will cover shipping both ways.
...and the escort rep is telling the truth on that one. My STi was sent in 4 times, once (shipping) on me, the rest on Belscort. Excellent customer service.
What with that case ? Do you have it back ? Does it work correctly ?
I have sent many items though not many to Escort.
If it is Dell, they automatically send you the replacement with a box and return shipping label. That is how I like business to be done, but few companies do that.
The only other company that did that was EVGA after I posted about a video card in their discussion forum a few years ago. The first time they just sent the same card back to me with a sticker saying it worked, yet they never read my complaint that it rendered 2D fine, but artifacted like crazy in 3D. Regardless, they were very helpful the second time around because I found someone on their Forum who wanted to help.
Generally, if you have a valid complaint and they know it to be true, you can often request a shipping label be emailed. It does not hurt to ask, and many companies will do it.
That said, recently I have been too lazy and just willing to pay shipping for most items. Often times a padded envelope with USPS and Delivery Confirmation is all it takes for a grand total of $3 when you count the packaging materials, and I can weigh things and print shipping labels myself.
If I feel someone wronged me, I may pull the "I am going to make you pay shipping" card, but usually I am willing to ship something one way when we have an non-fault warranty claim. I.e. If I send it and you hold it for 6 weeks and send it back with the same problem, you are paying return shipping the second time. Otherwise, I am willing to ship it.
All good. My dealer has sorted me out. He's a great help.
Do you have it back ? And what with a locking real fotoradar ?
I don't have it back yet.Quote:
Originally Posted by Youthan
I got my STi-R+ back:rock:
Well sort of, the antenna/reciever and interface is what I sent away and I got brand new ones back.
It must have fritzzed out big time.
I'm very happy:D One thing I noticed right away on my regular commute is the false alerts from automatic doors has changed frequency slightly.
Anyway i'm very happy to have my baby back:D