If you used a Visa/Mastercard you will be fully covered. I own a business and I got screwed many times from legit customers because Visa/Mastercard rules state that if the card holder him/herself does not sign for the package there is no proof that they received it and you can dispute the charge and you will win 100% of the time. I had a customer actually sign for the package and they signed a different name and I lost the case so call your credit card company and dispute the charge.
