Replacement lenses for my V1

Quote:

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Originally Posted by 689hodaka

The detector belongs to me. It isn't a rental.
When I walk into a car dealer to buy a part for my car, they don't ask me why I want the part or refuse to sell the part to me unless I leave the car for them to research.
I hand them money, and they hand me the part.
Why I want the lenses shouldn't matter to anyone but me.

Sorry for the rant....it's just bad customer service.

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I only asked why you wanted new lenses because I have a V1 and wondering if the lenses are something that should be replaced as they age.

You can fight with them or do without it for a few days and just send it in. You probably would have it back by now if you did this in the first place. I understand its frustrating and doesn't make sense why they won't send you lenses but sometimes its better to not fight with them and just do what you need to do. It'll still work out in the end.

If a company has 100% control of their products, then that leaves no room for user error.


I know, your an engineer.

http://www.radardetector.net/forums/...r-service.html



Sounds like that is just their policy....

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The way they work can be frustrating, but we put up with it because their product is just that damned good. I agree its silly. If you only need to turn a screwdriver with a torx, it should not require you to spend money on shipping and lose the unit for a week or more. However, who knows what their logic is on this one. Perhaps there is something we don't all know.