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  1. #1
    Old Timer
    Join Date
    Jun 2005
    Location
    New Hampshire
    Posts
    6,806

    Default Ugh... Redline "Service Required"...

    ... and I'm stuck on perma-hold at Escort... and their online chat isn't working. Is anyone actually at work at Escort CS today???

    Some days it just doesn't pay to get out of bed.
    If I'm passing you on the right, YOU are in the wrong lane!

    If speed kills, how come I'm still alive?

    Active Countermeasures: V1 3.858, Escort Redline, Beltronics STi-R+, LI Dual 7.1x CPU/8.7 Heads (front)
    Other/Backup Countermeasures: V1 3.813 (loaned to friend), Beltronics Pro RX65 M4 6.3
    Vehicle: 2002 Audi A4 1.8T Quattro
    LEO Toys: Kustom Pro Laser II & III
    Encounters/Saves August 2011: Radar 3/1, Laser 0/0


  2. #2
    Radar Fanatic
    Join Date
    Mar 2009
    Location
    Georgia
    Posts
    2,961

    Default Re: Ugh... Redline "Service Required"...

    I have had pretty good luck using the online chat. You can also contact EscortRadar on Escort's corporate forum and he will get you taken care of.

  3. #3
    Old Timer
    Join Date
    Jun 2005
    Location
    New Hampshire
    Posts
    6,806

    Default Re: Ugh... Redline "Service Required"...

    Online chat only tells me to "leave a message"... I left a message and got an automated email saying to call the customer support number, which left me on hold for 15 minutes before I gave up and hung up.

    Probably their ONE customer support rep is out to lunch, or called in sick.

    Nothing like a $500 RD crapping out after 5 months. Actually it works fine after a power-cycle, but it's done the Service Required twice in as many days now. So it's time to send it in.

    Good thing I have a few spare RDs kicking around. At least with both a V1 and a Redline, I'm still covered if one goes down. And I also have the RX65 and X50 as secondary backups.
    Last edited by kpatz; 02-16-2010 at 11:21 AM.
    If I'm passing you on the right, YOU are in the wrong lane!

    If speed kills, how come I'm still alive?

    Active Countermeasures: V1 3.858, Escort Redline, Beltronics STi-R+, LI Dual 7.1x CPU/8.7 Heads (front)
    Other/Backup Countermeasures: V1 3.813 (loaned to friend), Beltronics Pro RX65 M4 6.3
    Vehicle: 2002 Audi A4 1.8T Quattro
    LEO Toys: Kustom Pro Laser II & III
    Encounters/Saves August 2011: Radar 3/1, Laser 0/0


  4. #4
    Banned
    Join Date
    Jun 2007
    Posts
    9,497

    Default Re: Ugh... Redline "Service Required"...

    You can never have enough back ups...

    Slow response from Escort is to be expected today because of the holiday yesterday and they have to catch up with stuff from yesterday.

  5. #5
    Newcomer
    Join Date
    Nov 2009
    Location
    Maryland
    Posts
    61

    Default Re: Ugh... Redline "Service Required"...

    Actually, I was told they had a snow storm yesterday and they let a lot of folks leave early.

    I also got the "service required" notification on my Redline

    It is also going back for service.

  6. #6
    Power User
    Join Date
    Jun 2007
    Location
    Lubbock,Tx
    Posts
    3,497

    Default Re: Ugh... Redline "Service Required"...

    I had 2 x50's crap out back to back from Best buy. That sucks

  7. #7
    Old Timer
    Join Date
    Aug 2006
    Location
    Orlando, FL
    Posts
    8,881

    Default Re: Ugh... Redline "Service Required"...

    Hah, didn't BG's Redline display Service Required right out of the box at the SFL meet?

  8. #8
    Good Citizen
    Join Date
    Feb 2010
    Location
    Virginia
    Posts
    166

    Default Re: Ugh... Redline "Service Required"...

    I know they run hot but never thought this type of issue would come up so early in a detectors life... Guess I need to add a fan blowing on mine...

  9. #9
    Banned
    Join Date
    Jun 2007
    Posts
    9,497

    Default Re: Ugh... Redline "Service Required"...

    Quote Originally Posted by birkbill View Post
    I know they run hot but never thought this type of issue would come up so early in a detectors life... Guess I need to add a fan blowing on mine...
    I make my GF blow on mine when ever she's in my car.

  10. #10
    Good Citizen
    Join Date
    Feb 2010
    Location
    Virginia
    Posts
    166

    Default Re: Ugh... Redline "Service Required"...




 

 

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