LI Reliability Issues ?????

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Originally Posted by laser-interceptorusa

this is news to me. My phone number is promenently posted on the li-usa website.

Cliff - li-usa

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i just e-mailed you again...read it this time

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Originally Posted by LordV

I feel the need to chime in here. I had an issue with the switch LED continuously blinking. I emailed Cliff asking if this was normal. Cliff called me 10 minutes later, we did some quick troubleshooting, Cliff determined the CPU to be faulty and shipped me a replacement which arrived two days later.

Issue resolved. Cliff, your the man.:thumb2:

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I've got some faulty units here too....Cliff???

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Originally Posted by Elvis

The answer is the CPU's arrived back but not the sensors.. Yes I contacted Cliff several times and no he has not responded on replacing them....

Cliff????

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So you say that customs took the sensors and returned CPU's? You should ask them to return sensors also!!!
AFAIK you didn't inform Cliff that faulty units have arrived except what you posted on forum.....

I think it would be best for other forum members for You to contact Cliff and resolve this directly, I know that he is still willing to keep his word but You have to do Your part of the deal ;)

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Originally Posted by ivva

So you say that customs took the sensors and returned CPU's? You should ask them to return sensors also!!!
AFAIK you didn't inform Cliff that faulty units have arrived except what you posted on forum.....

I think it would be best for other forum members for You to contact Cliff and resolve this directly, I know that he is still willing to keep his word but You have to do Your part of the deal ;)

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Ivvy if you don't know what he and I have discussed or emailed back and forth then stay out of it...Cliff and I just spoke and will try to resolve these issues...Have a nice day:)

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Originally Posted by Elvis

Ivvy if you don't know what he and I have discussed or emailed back and forth then stay out of it...Cliff and I just spoke and will try to resolve these issues...Have a nice day:)

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Elvo! I'm glad you did get in contact with Cliff and hope that he'll be able to help you.... Have a nice life!! :D

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Originally Posted by yggy

I have a question ... ?!

LI is sold world wide ...

Why don't we have complaints from users out of the USA ?!
All 'issues' come from USA and none from the rest of the Worid ?!

I find it interesting ... :cool:

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Originally Posted by TSi+WRX

To the best of my knowledge, there was a similar issue with the first batch to have gone to Taiwan. This is an issue that was addressed by interceptor.tw, as well as had Ivan posting a note of reassurance onto that geographic section's sub-Forum, on the LI Forums.

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for the record yes we in taiwan also had the "first batch" crisis last year since we were among the first along with the USA market to launch the product. But thanks to Ivan and the LI-Croatia team for their prompt responses and immediate actions, most faulty units were able to be taking care of and replaced/exchanged under warranty. There was a shortage of supply from time to time due to parts shortage hence you see the reassurance annoucement at the L I forum-taiwan section, but most of our customers were well informed with the replacement progress and we are now humbly but gladly to say that we have resolved the warranty issue quiet well, and customers were satisfied with our service so far.

With this new improved epoxy resin sealing method that current L I is adopting, this year we are proudly to say that the percetage of faulty sensors have dropped down to less than 5% in taiwan. So you all can be assured that the units you are having now are well quality controlled and protected against the weather, as our "field tests" indicated that most of our products have lasted to one if not more than one year of time so far and still going. L I -Croatia company is a trust-worthy and a reliable business partner to work with and they stand behind their products 110%.

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Originally Posted by ivva

Elvo! I'm glad you did get in contact with Cliff and hope that he'll be able to help you.... Have a nice life!! :D

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Thanks Ivvvy, I do have a humble and fantastic life. Hope yours is half as good as mine...ELVIS :cool:
aka elvo

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Originally Posted by TSi+WRX

I I know of, just "locally," myself, happya$$, and two other auto-enthusiasts here, just in the Metro-Cleveland area, with LIs.....what's more, one of these guys bought two sets. With the exception of myself and happya$$, the other two I mentioned are not active members here - so if we extrapolated that to the greater Forum past postings, given that I can recall perhaps two dozen individual hobbyists who posted about their LIs - I honestly don't know if that figure of 200 units makes sense.

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FYI, I only installed one unit and it failed in the first 60 days. I never installed the 2nd based on my experience with the first. A bought a Blinder about 6 months ago for my wife's car and so far it has been fine....but hard to say if the performance is as good. I've not kept up with the latest reports.

Cliff, you and I spoke months ago and I finally got around to sending both units out today. Thanks for returning my call so quickly, you provided excellent customer service....and sorry for the long delay in getting these back to you. I really appreciate you standing behind these products!

Jamie

No problem.

Thank you for the nice comments!

Cliff - LI-USA

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Originally Posted by 2006Z06

FYI, I only installed one unit and it failed in the first 60 days. I never installed the 2nd based on my experience with the first. A bought a Blinder about 6 months ago for my wife's car and so far it has been fine....but hard to say if the performance is as good. I've not kept up with the latest reports.

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Hey you're back!!! :) Good to know you're still following-up. :D

A Blinder dating from about 2 months ago should be a J16, so you should be good-to-go. It may need some considerations, in terms of passive measures, if it's a big vehicle.

It's definitely disappointing, though, to hear that one of your units failed so soon. InterceptorUSA, if you'd be so good as to post-up what was determined to be the issue, that would be most helpful.

I think I should track down the other local enthusiast (also from LERSOC, but as you may know, that site's been down since a hacker attack months ago - a lot of the locals have moved to www.forced4s.com , which is a younger community overall), given that out of the four units (figuring my set, in the picture of things), there's one that was definitely problematic.

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Cliff, you and I spoke months ago and I finally got around to sending both units out today. Thanks for returning my call so quickly, you provided excellent customer service....and sorry for the long delay in getting these back to you. I really appreciate you standing behind these products!

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^ Good to hear! :)

So, Jaime, I wanna know - you're not getting a ZR1, are ya? :D