LI Reliability Issues ?????

[ivva]

edit to that... pissed Disgruntled former LI rep.

edit to that... pissed Disgruntled former LI rep. with a lot of spare time

p.s. end users can compare for themselves how LI USA operates B.C. (before Cliff) and now.....

[category4]

Every product out on the market is going to have problems, it's how you handle them that ultimately decides your place in the market. A lot of companies could learn a thing or two from Cliff about customer service in my opinion.

[Elvis]

edit to that... pissed Disgruntled former LI rep.

Correct pissed..because the company failed to honor or supply warranty and faulty equipment to customers who sent them to me when I was the US dealer. I sold my portion to cliff BECAUSE THE COMPANY WOULD NOT AND HAS YET TO BUY BACK THE FAULTY STUFF THAT IS SITTING IN MY LIVING ROOM.

When a company does this then looks for another dealer because they failed to resupply all the crap they were sending out, then ya "pissed" is a word I would use.

When they only sold about 100 in the U.S. in eight months and the failure rate was 38 percent and they don't resupply then "pissed" is a good word.

When they get mad because I tell them they need to send units to resupply and I have to use My supply to get them to people whose units failed then "pissed" is a good word.

Ya ivvy you know the problems including the others vedran and ivan junior who went behind Ivans back with group buys in the U.S. then "pissed" is a good word.

Just the facts man. Care to see pictures of the broken units????????

[LordV]

I feel the need to chime in here. I had an issue with the switch LED continuously blinking. I emailed Cliff asking if this was normal. Cliff called me 10 minutes later, we did some quick troubleshooting, Cliff determined the CPU to be faulty and shipped me a replacement which arrived two days later.

Issue resolved. Cliff, your the man.

[hockey005]

I feel the need to chime in here. I had an issue with the switch LED continuously blinking. I emailed Cliff asking if this was normal. Cliff called me 10 minutes later, we did some quick troubleshooting, Cliff determined the CPU to be faulty and shipped me a replacement which arrived two days later.

Issue resolved. Cliff, your the man.

x2!

[yggy]

I have a question ... ?!

LI is sold world wide ...

Why don't we have complaints from users out of the USA ?!
All 'issues' come from USA and none from the rest of the Worid ?!

I find it interesting ...

[ivva]

I sold my portion to cliff BECAUSE THE COMPANY WOULD NOT AND HAS YET TO BUY BACK THE FAULTY STUFF THAT IS SITTING IN MY LIVING ROOM....
Just the facts man. Care to see pictures of the broken units????????

If I remember it correctly, Cliff offered You to take those broken units and reimburse You for those, but You told Him that they were shipped to Croatia and didn't have tracking number or any other proof that You actually did ship them.

Now that it seems they have magically reappeared in Your living room - DID YOU CONTACT CLIFF ABOUT THAT BEFORE POSTING BS ON FORUM?!?

[Elvis]

If I remember it correctly, Cliff offered You to take those broken units and reimburse You for those, but You told Him that they were shipped to Croatia and didn't have tracking number or any other proof that You actually did ship them.

Now that it seems they have magically reappeared in Your living room - DID YOU CONTACT CLIFF ABOUT THAT BEFORE POSTING BS ON FORUM?!?

The answer is the CPU's arrived back but not the sensors.. Yes I contacted Cliff several times and no he has not responded on replacing them....

Cliff????

[TSi+WRX]

Correct pissed..because the company failed to honor or supply warranty and faulty equipment to customers who sent them to me when I was the US dealer. I sold my portion to cliff BECAUSE THE COMPANY WOULD NOT AND HAS YET TO BUY BACK THE FAULTY STUFF THAT IS SITTING IN MY LIVING ROOM.

When a company does this then looks for another dealer because they failed to resupply all the crap they were sending out, then ya "pissed" is a word I would use.

When they only sold about 100 in the U.S. in eight months and the failure rate was 38 percent and they don't resupply then "pissed" is a good word.

When they get mad because I tell them they need to send units to resupply and I have to use My supply to get them to people whose units failed then "pissed" is a good word.

Ya ivvy you know the problems including the others vedran and ivan junior who went behind Ivans back with group buys in the U.S. then "pissed" is a good word.

Just the facts man. Care to see pictures of the broken units????????

I thought the failure rate, for the first-US-batch, was cited as being nearly 70%, by Ivan and Cliff, both, at various points-in-time ?

If it is indeed the case that there's only a ~40% failure rate, out of 100 units sold, then given that Cliff has quite a number of "warranty replacement notices" posted on the LI Forums, then I'd say that Cliff has done even better than I though, in terms of satisfying warranty replacement claims.

This Forum has never been "kind" to Laser Interceptor - and that's the reason why I asked for anyone with a current problem/concern ( thanks, noTe, for your honest contribution - and I sincerely hope you are able to get your issues resolved, to-satisfaction ) to please stand up and be counted.

So far, this seems to be a residual singularity.

Also, has there only been, to-date, only 200 LI units sold, here, stateside?

I know of, just "locally," myself, happya$$, and two other auto-enthusiasts here, just in the Metro-Cleveland area, with LIs.....what's more, one of these guys bought two sets. With the exception of myself and happya$$, the other two I mentioned are not active members here - so if we extrapolated that to the greater Forum past postings, given that I can recall perhaps two dozen individual hobbyists who posted about their LIs - I honestly don't know if that figure of 200 units makes sense.



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yggy -

To the best of my knowledge, there was a similar issue with the first batch to have gone to Taiwan. This is an issue that was addressed by interceptor.tw, as well as had Ivan posting a note of reassurance onto that geographic section's sub-Forum, on the LI Forums.

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Here's what I see of this problem:

That Cliff has taken care of us - the end consumers - in a way that Elvis, I know, had hoped to be able to do, but was, for whatever reason, unable to.

To be harsh, as an end-consumer, I honestly don't care what happens between the mother-company (LI Croatia) and its various regional distributors/resellers. That's their business.

All I care about, as an end consumer, is that *I* am taken care of, as a customer.

That my warranty concerns are addressed, and that my technical questions answered.

If what Elvis claims happened to him, business-wise, is true, then yes, I do feel bad for him, and yes, I would hope that the various concerned parties of LI would step up to do the right thing. [ But here, note, again, that this is only if the claims are true. ]

But my stake in the entire thing is only that the units delivered to the end-users work properly, and that if and when they fail, they are properly addressed by the regional distributor/reseller.

In this respect, how can Cliff/Laser Interceptor-USA be faulted?

[Laser-InterceptorUSA]

The answer is the CPU's arrived back but not the sensors.. Yes I contacted Cliff several times and no he has not responded on replacing them....

Cliff????

This is news to me. My phone number is promenently posted on the LI-USA Website.

Cliff - LI-USA