Having ongoing problems with 8500 x50 despite repeat repairs

The intent of this post is two fold--diagnose and then see if anyone with experience with Escort CS can give me some insight on how to get a replacement.

I initially started having problems with my X50 from day 3 after purchase (April 2007). Constant X, K, Ka alerts that would be at full strength at random. Could be sitting in my garage and it would happen.

Sent to repair--they adjusted the antenna.

Considering I had a cross country trip to make AND had to mail my unit in, I bought another at BB and returned it, paying the restocking fee. No problem, I was willing to do that.

Got my unit back---still having the same problem, worse actually.

Sent to repair--this time they replaced the PCB and updated it. Don't know what that means but it was on the return card I got with the unit.

Now, I'm not having the same problems I had before but new problems.

I'm getting X falses but in a particular pattern. A few fast beeps, a pause, three or four short beeps and then one beep. Quiet for 10-15 seconds and the same thing. This was in Hwy mode so I switched to City and it stopped. BUT, as we are all well experienced with RD's, this was not your average X leakage (doors, etc) you get in the city. It was an audible pattern that spanned many miles (where I normally do not get falses) and was in a timed pattern. Sometimes, it would just go full bar X for no reason.

Then, I pull up in front of a store I visit every other day and I get a constant laser false I've never received before. It did it again when I pulled into my parking space at my apt. This was on City mode.

I'm very frustrated with Escort as their answer to everything is "send it in". I'm tired of sending it in and getting no acceptable results. Dare I say, I'm about to scrap this unit and get a V-1. If this is the result I can expect from Escort for support....bah...

Sorry dude, I would almost say sell it in fleebay *bites nails* and get another RD of your choice. The X50 I had was working top notch, even 2 years after purchase when I traded it for a radio system, so I always hate it when I hear about products I love going sour :( But if you can put your conscious aside, sell it there to someone else, or buy another X50 at best buy USING CASH or somewhere like that and stuff your old one in the box and send it back for a refund, defective after swapping the serial # stickers(if you even wanted to go that far). There's more than one way to skin bad CS :evil:...but I say the safer way would be fleebay *shrugs*

what kind of car do you drive?

Quote:

---

Originally Posted by thestaton

what kind of car do you drive?

---

2000 Integra

It should be noted that I had no problems--none at all--with the unit I purchased temporarily for our cross country trip. I even ran around my designation town with it for a few days before returning it.

I simply have a bad unit. I don't know why Escort won't realize that.

Quote:

---

Originally Posted by Abe Froman

Quote:

---

Originally Posted by thestaton

what kind of car do you drive?

---

2000 Integra

It should be noted that I had no problems--none at all--with the unit I purchased temporarily for our cross country trip. I even ran around my designation town with it for a few days before returning it.

I simply have a bad unit. I don't know why Escort won't realize that.

---

I love driving it, it is so choice, if you have the means I highly recommend you picking one up....mint!!!
I would highly advise against the buying a new one and switching them up cause if you get caught, you will for sure be in a lot of trouble...Just tell the reps on the phone that you have had enough and you want your money back...Just tell them you had enough and you want a full refund and get snootie....

:( - Sorry to hear of your troubles.....

Hopefully, you'll find, eventually, a sympathetic ear at Escort C/S or Tech. I think that they need to realize that you need an exchange, not another attempt at servicing.

Good news---I got a very understanding rep today on the phone. He sent over the shipping label and they are going to push a new unit to me next week. Whew....

Now, I just have to do the unfamiliar task of going the PSL for 7-10 days :)

^ Nice! Best of luck with your soon-to-come replacement! :)

And, of course, best of luck staying out of trouble for the next few days, too! :)

Good to hear their sending you a new unit.
There are a few Reps that understand our needs
especially when its not our fault because of a
malfunctioning unit....

Best of luck on the new unit... I really believe that
it will solve your problem. I've had my X50 for
3 years with no issues.

Quote:

---

Originally Posted by Ven0mizer

Sorry dude, I would almost say sell it in fleebay *bites nails* and get another RD of your choice. The X50 I had was working top notch, even 2 years after purchase when I traded it for a radio system, so I always hate it when I hear about products I love going sour :( But if you can put your conscious aside, sell it there to someone else, or buy another X50 at best buy USING CASH or somewhere like that and stuff your old one in the box and send it back for a refund, defective after swapping the serial # stickers(if you even wanted to go that far). There's more than one way to skin bad CS :evil:...but I say the safer way would be fleebay *shrugs*

---

SHADY person right here. This is not skinning bad Escort CS, this is skinning BB or another honest human being.

Quote:

---

Originally Posted by gobuckeyes

Quote:

---

Originally Posted by Ven0mizer

Sorry dude, I would almost say sell it in fleebay *bites nails* and get another RD of your choice. The X50 I had was working top notch, even 2 years after purchase when I traded it for a radio system, so I always hate it when I hear about products I love going sour :( But if you can put your conscious aside, sell it there to someone else, or buy another X50 at best buy USING CASH or somewhere like that and stuff your old one in the box and send it back for a refund, defective after swapping the serial # stickers(if you even wanted to go that far). There's more than one way to skin bad CS :evil:...but I say the safer way would be fleebay *shrugs*

---

SHADY person right here. This is not skinning bad Escort CS, this is skinning BB or another honest human being.

---

No, defective items purchased by large retail chains are sent back to the manufacturers :P sooo...yes, skinning escort, not BB....but since they finally made things right, I definitely retract my former suggestions, good to see they aren't behaving like Bel (even though...yeah I know)

Quote:

---

Originally Posted by Ven0mizer

Quote:

---

Originally Posted by gobuckeyes

Quote:

---

Originally Posted by Ven0mizer

Sorry dude, I would almost say sell it in fleebay *bites nails* and get another RD of your choice. The X50 I had was working top notch, even 2 years after purchase when I traded it for a radio system, so I always hate it when I hear about products I love going sour :( But if you can put your conscious aside, sell it there to someone else, or buy another X50 at best buy USING CASH or somewhere like that and stuff your old one in the box and send it back for a refund, defective after swapping the serial # stickers(if you even wanted to go that far). There's more than one way to skin bad CS :evil:...but I say the safer way would be fleebay *shrugs*

---

SHADY person right here. This is not skinning bad Escort CS, this is skinning BB or another honest human being.

---

No, defective items purchased by large retail chains are sent back to the manufacturers :P sooo...yes, skinning escort, not BB....but since they finally made things right, I definitely retract my former suggestions, good to see they aren't behaving like Bel (even though...yeah I know)

---

Suggesting that the owner of a defective unit sell it on eBay is just plain wrong -and- shady. If you have a defective unit, exchange it, return it to the retailer, get it repaired or throw it away.

Chief

Ven0mizer, you are scum.
Have you any ethics at all? I know ebay is full of dodgey gear but that is extremely low to suggest trying to rip off some innocent buyer.

well maybe now you can see why everyone on this forum is so against buying electronics on ebay. Everyone lways has their "I got a sweet deal" story but imagine the possibilities to get screwed, even if there is one person on this board wh wants to sell a bad unit, considering all the problems that escort had last year, there are probably hundreds more with the same idea as ven0mizer. Makes you think.

As for the original topic of this thread, I am not sure if you were on the bored during the "E" error and the "J" bug issues everyone had, but "send it in" was the refrain everyone was getting from Valentine too, thats just the way it goes with electronics, good to hear you got them to understand finally.

Quote:

---

Originally Posted by sads

Ven0mizer, you are scum.
Have you any ethics at all? I know ebay is full of dodgey gear but that is extremely low to suggest trying to rip off some innocent buyer.

---

I admit it is low, but when you buy something from ebay that is sold in countless stores for NEW, let's face it...you're just a cheapskate looking for a "deal" anyway :? I've bought tons of crap from ebay that has arrived in non-working condition, or completely falsely advertised, so I would have NO GUILT in selling crap to one of these guys who might have sold me crap as well. For instance, recently I bought a parking brake boot for my maxima that was advertised to fix my maxima PERFECTLY...what they didn't tell you was you'd have to sew it in yourself and even then it doesn't fit snuggly around the handle so it basically "swallows" the handle when I pull the brake....granted it was only $20 but how much would it cost to ship back? Is it worth the hassle of sending back something with thread marks already in it possibly not getting a refund? NO!...I had the EXACT SAME THING happen with a spare fuel pump I bought for the maxima as a "just in case"...yeah...I decided to swap it out one day as the maxima had a miss, so I thought hey maybe fuel delivery is below par considering the fuel pump has 150k+ miles on it...yeah, the "new bosch" pump didn't even fit...I was so pissed...So now I stay far far away from ebay. I've seen countless remarks of people buying V1 813's that have been WAY WAY WAY out of tune...granted the people buying these are smart enough to know they gotta send them in for repair, but the majority of ebayers are not smart :P How do businesses make money? By taking advantage of people that do not have the knowledge or capability to complete a service, that includes real estate, lawyers, a mechanic, etc etc. So selling a detector for REALLY CHEAP, and someone still buys it for the low price? they deserve to get taken advantage of :P

Well, I THOUGHT this saga may have come to a find ending, but, I think I'm wrong.

I called into Escort CS today to see if they had cut a tracking number yet for my shipment. The previous agent I spoke with said as soon as they receive my damaged unit, they will ship out a new unit. The damaged unit arrived in their posession on Thursday so I was giving them a little time to process.

Well, after being on hold for ten minutes, I finally get an agent, explain the situation thinking, this will be easy, he'll just give me the tracking number.

He says, "Hmmm, says here they are lowering the sensitivity of the Laser element to prevent your false lasers."

What?? This isn't what I was promised nor asked for. I don't want this unit plagued with all it's problems anymore. I have lost all confidence, not in the X50, but THAT X50. Nothing short of a replacement will make me feel comfortably protected.

So, I let him know calmly I'm pretty upset about this change of events and he just cuts me off and says he's sending me to the supervisor. So I'm like, great, I'll get to talk to someone. Nope---vm.

So I call back and unfortunately get the same guy---I was hoping I would get hte person who made the initial promise to me. So this guy seems miffed I called back in and said, "Well, I sent you to my supervisor". Yeah, I remember leaving a message with him months ago about an inquiry and never getting a response. I wasn't real excited to find myself in his vm box again.

Anyway, here I sit waiting for Mr. Kennedy to give me a call. If I spent $80 for a Crapa or something down at Walmart, I would expect this type of thing and could just afford to go get a new one if I was having all these issues. But when you spend upwards to $400 on something that is supposed to be state of the art and have all these issues and they can't issue out a simple replacement, wtf people.

Argh, I'm just frustrated! Do what's right, Escort!!

whoa sorry about this. hopefully they get you taken care of. keep us updated.

Time to file with the better business bureau. ;)

Here's the link, ready to go for escort INC.

http://search.bbb.org/Results.aspx?u...scortradar.com

So, I sent an email and put a vm into the supervisor today. Got a response right at the close of business today. He was very sympathetic and willing to help out if I continue to have problems. However...

They have already repaired the unit and placed it into the warehouse for shipping. Unfortunately ( and this is what I was trying to avoid ) I can't interrupt this process.

So, if it comes back with the same problems, I will have to ship it out yet again. And be without the unit, yet again. I figure I bought the unit in March/April and there have been 20 days since then that I have not had a radar detector I paid $360 for. Sigh...

I'll keep you posted.

The detector works--there's no doubt in that. But it's like, how can I put this, having a beautiful and bodacious blonde girlfriend with no strings attached but unfortunately has the worst breath and annoying voice you have ever heard. Yeah, that's right, I said it.

It's nice to know I have great protection but the falses are killing me, man...

Abe sorry to hear about your problems with Escort. I had a similar problem but got mine fixed on the second attempt. When I knew it was fixed I ebayed it and got something different. I have no confidence in
Escort's CS. Good Luck

PS How is Texas? Do you miss Mebane, NC?

Quote:

---

Originally Posted by glockman30

Abe sorry to hear about your problems with Escort. I had a similar problem but got mine fixed on the second attempt. When I knew it was fixed I ebayed it and got something different. I have no confidence in
Escort's CS. Good Luck

PS How is Texas? Do you miss Mebane, NC?

---

Yeah, I'm wondering if I'm at a point where I should cut my losses but dunno.

As for missing NC, there are parts I definitely miss. I miss the trees and the "bluegrass" type of culture. Mebane was a lot slower than Austin, obviously. I mean, now, I live in Austin and work in Austin so there is no slowing down. But with NC, I worked fast in RTP and lived slow in Mebane so it was a nice balance.

Austin, just since the two/half years I left, has become mini-Dallas which is never a good thing.

Unfortunately, everyone in the media (read: CNN) is still pitching Austin as the top 3 place to live. But quite honestly, everything that made Austin the cool place to live is pretty much gone. For the most part, you can thank the Californians who moved in after selling their homes for 1mil and buy a comprable home for 500K and then left went things when bad. It must be nice to have that kind of surplus money to throw around after selling your normal house in San Jose but you totally f*ck with our market here in small town Austin (comparably) when you do that.

A good example is the Intel "shell" that still exists downtown. It was a building Intel started and never finished because they abandoned the project when their revenue went bad. So, five years now, Austin has this stupid unfinished cement shell of a building. Looks like an unfinished parking garage. Thanks Intel! At least we have a strong AMD presence in Austin to counter it!