Redline Software Update

I just spoke to a Escort Rep. and told him I had sent my Redline back because of the Service Required Issue. Also I told him I saw a QT problem and a signal Drop issue. He told me they were now in stock now ready to ship and there was a software fix for those problems. May Try again!!

Nice. Once someone here gets a fixed Redline and tests it and confirms it does address the issues, I'll send mine in for an update.

Quote:

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Originally Posted by kpatz

Nice. Once someone here gets a fixed Redline and tests it and confirms it does address the issues, I'll send mine in for an update.

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Shortly there after I will order one :)

Great, we will have a V1 without a rear antenna (arrows), but with stealth... or just an STi: fantastic.


Just Kidding... this is good news if Escort really did fix all these issues, especially so quickly (It really hasn't been that long that we have been complaining).

Now I am not going to hold my breath at all, as this would be very bad for my health... as we know Escort will say just about anything, and their CS reps and tech department always seem to have a HUGE disconnect.

Again it reinforces the idea that you should just wait for Escort to work out the kinks, instead of be a Beta-tester.

Quote:

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Originally Posted by AirMoore

Great, we will have a V1 without a rear antenna (arrows), but with stealth... or just an STi: fantastic.


Just Kidding... this is good news if Escort really did fix all these issues, especially so quickly (It really hasn't been that long that we have been complaining).

Now I am not going to hold my breath at all, as this would be very bad for my health... as we know Escort will say just about anything, and their CS reps and tech department always seem to have a HUGE disconnect.

Again it reinforces the idea that you should just wait for Escort to work out the kinks, instead of be a Beta-tester.

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They need the beta testers or else Escort wouldn't realize their RD's had probelms. They sure work fine for the average user.

I wonder how Escort does beta-test its products. I know they handed out a few Redlines to people like RadarRoy and The Veil Guy, but I wonder how many units they do send out for beta testing. If it's only a few that could explain why some intermittent issues aren't discovered until after the public release when everyone gets their hands on them.

I volunteer to be a beta-tester :lol:

Quote:

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Originally Posted by ELVATO

I volunteer to be a beta-tester :lol:

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I indirectly volunteered:rolleyes:

If someone wants to send over a "fixed" redline, I'd be more than happy to test it out.

I've cross-posted this to the Escort Radar Forum:

[ame=http://escortradarforum.com/forums/showthread.php?p=5787#post5787]? RedLine Software Update ? - Escort Radar Forum[/ame]

I'd like to know if this is information similar to what [b]Cbr[b] was given, over the phone:

[ame=http://escortradarforum.com/forums/showpost.php?p=4572&postcount=199]Escort Radar Forum - View Single Post - Receive Redline Yet?[/ame]
* Note a similar post was also authored by Cbr, here on the RD.net Forums.

Quote:

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Originally Posted by Cbr

Well, I just got off the phone with Escort. The guy I spoke with .... put me on hold to ask his supervisor how to handle the situation. Within a couple minutes, I was told that my unit will be repaired not replaced within the week:(. I was also told that Escort does acknowledge an issue with 35.5 and that they will have a shipping label sent out immediatly for a return of my Redline. They would not go into details, but the guy mentioned that it is a software issue that will need to be resolved. I asked him if he had heard of this issue before. He told me that it was not issue before, but was "quickly becoming one".

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....which Escort then denied:

[ame=http://escortradarforum.com/forums/showpost.php?p=4653&postcount=212]Escort Radar Forum - View Single Post - Receive Redline Yet?[/ame]

Quote:

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Originally Posted by EscortRadar

Thank you for pointing this out CJR238. It's nice to know that we are held to a higher standard than other detector companies. I think many are missing that others are reporting excellent results with their RedLine's and are reporting the industry leading detection that we promised with RedLine.

We do extensive testing on EVERY detector that ships out our doors. Unfortunately borderline or inconsistent problems do not always arise at testing so they can get out to our customers, although it is rare. Our very liberal refund and repair policies are in place to handle these rare occurences. It appears that CBR's RedLine was just such a borderline unit because we have not seen a consistent, common, problem with the RedLine and have not been able to replicate this "glitch" in our testing.

If you believe that your unit is not functioning properly, please send it to us and we'll have our technicians thoroughly test it for you.

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and

[ame=http://escortradarforum.com/forums/showpost.php?p=4654&postcount=213]Escort Radar Forum - View Single Post - Receive Redline Yet?[/ame]

Quote:

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Originally Posted by EscortRadar

:confused: If we needed a recall we would recall them. We did find a glitch with some 9500i to ix conversions and we issued a recall for these. We have found no common RedLine problem that Cbr's unit seems to have.

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This was summed-up in one of my later posts, on this thread:

Receive Redline Yet? - Page 24 - Escort Radar Forum


I'd like to get clarification of this, given the chronology, that Cbr first received phone/voice confirmation of such an issue - as well as pending fix - approximately 3 weeks ago, which was then categorically denied by Escort, but which is now, according to NCSPEEDER's phone conversation, something that has been addressed (and was thus acknowledged).

I'd like some reconciliation of what's been said/claimed. :confused::confused:

Update - follow-up post on my Escort Radar Forum thread above, coming from Nine_c1:

Quote:

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Originally Posted by Nine_c1

According to a CS rep I spoke with today there is a software fix out there for RedLine's experiencing delays / dropped alerts.

Appears to be an issue where the detected signal is on the fringe of the Ka frequency blocks being scanned.

I have a return label and will be shipping mine back to pick up the software update tonight.

If you ask me, Escort is not being very forthcoming with this information.:mad:

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Escort needs to officially announce what's going on, and come up with a coherent statement.

:confused:

Interesting. I bet if everyone calls, we can each get a piece of the information. Then, we could piece it all together in this thread. :lol:

Doesn't the Professor have a frequency counter/generator that he used in one of his videos? Can't remember what frequencies it would do. If it does Ka, maybe scan through the Ka range to find the blocks, and possibly see where it drops the signal?

^ Now those are some good ideas. :)


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I dunno. I'm getting all sorts of conflicting reports.

Even CJR, on the public thread on the Escort Radar Forums that I posted up to reference this issue, expressed doubt that there's actually a fix. :(

Like I said there, however this comes out to be, whatever side comes out with the truth of the tale, it's already an embarrassment. :mad:

:lol: Gotta love Escort! :lol:

"There is no problem! QT is not an issue! Oh and by the way we fixed it."

:D :D :D

You can test until your blue in the face. Customers will always find more issues. As long as you have good customer service to handle it.

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Originally Posted by mswlogo

You can test until your blue in the face. Customers will always find more issues. As long as you have good customer service to handle it.

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Back in the Dark Ages (before the Internet) I used to run a BBS. US Robotics, one of the big modem manufacturers before they got bought up by 3Com, used to offer discounted hardware to BBS SysOps. The logic was simple: by getting the product into the hands of power users, any bugs would be quickly found and brought to light so they could be fixed.

Escort might want to consider a similar program for the radar fanatics that hang out on this forum. Get us pre-release hardware at discount prices and in return we'll find all your bugs for you. :thumb2:

Quote:

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Originally Posted by swarga

Quote:

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Originally Posted by mswlogo

You can test until your blue in the face. Customers will always find more issues. As long as you have good customer service to handle it.

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Back in the Dark Ages (before the Internet) I used to run a BBS. US Robotics, one of the big modem manufacturers before they got bought up by 3Com, used to offer discounted hardware to BBS SysOps. The logic was simple: by getting the product into the hands of power users, any bugs would be quickly found and brought to light so they could be fixed.

Escort might want to consider a similar program for the radar fanatics that hang out on this forum. Get us pre-release hardware at discount prices and in return we'll find all your bugs for you. :thumb2:

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Agreed, this is one of the best run Product Releases I've seen for getting feedback I've seen. Early Users VOTED if it was ready for release. It also created a lot of Buzz being invited to each round of release.

OPPO BDP-83 Blu-ray Disc Player

Final release still had bugs though :) But it was good enough for initial release. IF you wait till something is perfect you'll never get it out the door.

Yes the thread over there is getting more and more interesting. Seems as though Escort is beating around the bush about this issue. CSR says this and CSR says that, and Escort reps says something else, what a joke. Also Nine_C1 posted over there that he had a confirmed KA dropped alert on his, and his serial # being in the 700's. I can see where this is all going, lol. Escort....... Quit beating around the bush here and put a recall out, it is totally pathetically obvious that this problem has to be on most of the Redlines, so Fess up!:rolleyes:
I would have just simply returned mine for the update if I was told something honest about this issue, but look what happened, caused a REFUND instead of a REPAIR!

Just got our first three Redlines today and serial numbers were in the 14xx's. Also just got my recently purchased 3.813 V1 back from getting a tune-up, but my 5 year old has H1N1 so I don't know when I'll get to test them. I brought one home and put in the wifes car, since she'll be using it tonight, we'll see what she thinks.

Hopefully if there really a new software, it will be in these later units.

Quote:

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Originally Posted by mswlogo

You can test until your blue in the face. Customers will always find more issues. As long as you have good customer service to handle it.

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And this is a specific case of where customer support failed, and failed miserably.

Cbr was told one thing - that it was a known issue, and "is quickly becoming a problem," and a fix promised - and then another was said on the Forums - that there is no pervasive problem - which was information that was not only directly opposite what Cbr was told, on the phone, with a live representative who supposedly conversed with his supervisor/superior, but was also, furthermore, a contradiction which was not made known to him through anyone in Escort's customer-support chain.

It was only upon a fellow hobbyist directing him to that particular message - where the on-line Escort representative expressly denied any such pervasive problems, that Cbr was so discouraged, that he bailed-out of his repair order.

Which, BTW, customer service had ALSO failed, miserably, in having initially promised him same-day turn-around, but then not only missed the deadline, but actually having FAILED to proactively inform the supposedly "priority" customer/repair of such a long delay.

This is not good customer service, by any means.

Not only is it incoherent (even today, 3 weeks after the initial disagreement in terms of what the Escort representative said on the phone, to what they claimed online, this lack of coherent presentation yet remains), it also shows a complete lack of care for the customer (a "priority" one, no less), period.

:mad::(

There is no excuse for this one, there's no way to paint a better picture. The facts are all here, it's a fail, period.


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quote=dslrip32;631107]Yes the thread over there is getting more and more interesting. Seems as though Escort is beating around the bush about this issue. CSR says this and CSR says that, and Escort reps says something else, what a joke. Also Nine_C1 posted over there that he had a confirmed KA dropped alert on his, and his serial # being in the 700's. I can see where this is all going, lol. Escort....... Quit beating around the bush here and put a recall out, it is totally pathetically obvious that this problem has to be on most of the Redlines, so Fess up!:rolleyes:
I would have just simply returned mine for the update if I was told something honest about this issue, but look what happened, caused a REFUND instead of a REPAIR![/quote]

I have yet to re-check the thread there, but with what you're saying above, I fear that I won't like what I see. :(

I Emailed them via the Live Agent and got this back .


*****,

They are in stock and there was a software fix for that.



Radar Laser Experts
5440 West Chester Road
West Chester Ohio 45069

Customer Service Department
1-800-543-1608
8 AM - 6 PM M-F EST

Sales 1-800-433-3487

>>> ***********************>>>
I purchased a Redline and it lasted about a week before the service required light started. I sent it back for a refund because Escort had none in stock at that time. Also, there was some issues where when you quick triggering it with a radar gun it would not pick it up. 1) are they now in stock? 2) has there been any software fixes to the redline yet?

Quote:

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Originally Posted by xcr440sp

Just got our first three Redlines today and serial numbers were in the 14xx's.

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I have one that was shipped 10/20 that has serial number in the 880 range, date code at the end is 4209, which I took to mean the 42nd week of 09. That's pretty quick shipping if true. What is the 4 digit code on yours?

Quote:

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Originally Posted by NCSPEEDER

I Emailed them via the Live Agent and got this back .


*****,

They are in stock and there was a software fix for that.



Radar Laser Experts
5440 West Chester Road
West Chester Ohio 45069

Customer Service Department
1-800-543-1608
8 AM - 6 PM M-F EST

Sales 1-800-433-3487

>>> ***********************>>>
I purchased a Redline and it lasted about a week before the service required light started. I sent it back for a refund because Escort had none in stock at that time. Also, there was some issues where when you quick triggering it with a radar gun it would not pick it up. 1) are they now in stock? 2) has there been any software fixes to the redline yet?

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Hmmm, I talked to a CSR less than two days ago via the chat feature and he said there were not any reported issues with the Redline, and thus no fixes. I specifically mentioned issues with dropping an alert when a known source was close by, or failing to alert to a radar source.

Quote:

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Originally Posted by TSi+WRX

Quote:

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Originally Posted by mswlogo

You can test until your blue in the face. Customers will always find more issues. As long as you have good customer service to handle it.

---

And this is a specific case of where customer support failed, and failed miserably.

Cbr was told one thing - that it was a known issue, and "is quickly becoming a problem," and a fix promised - and then another was said on the Forums - that there is no pervasive problem - which was information that was not only directly opposite what Cbr was told, on the phone, with a live representative who supposedly conversed with his supervisor/superior, but was also, furthermore, a contradiction which was not made known to him through anyone in Escort's customer-support chain.

It was only upon a fellow hobbyist directing him to that particular message - where the on-line Escort representative expressly denied any such pervasive problems, that Cbr was so discouraged, that he bailed-out of his repair order.

Which, BTW, customer service had ALSO failed, miserably, in having initially promised him same-day turn-around, but then not only missed the deadline, but actually having FAILED to proactively inform the supposedly "priority" customer/repair of such a long delay.

This is not good customer service, by any means.

Not only is it incoherent (even today, 3 weeks after the initial disagreement in terms of what the Escort representative said on the phone, to what they claimed online, this lack of coherent presentation yet remains), it also shows a complete lack of care for the customer (a "priority" one, no less), period.

:mad::(

There is no excuse for this one, there's no way to paint a better picture. The facts are all here, it's a fail, period.


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quote=dslrip32;631107]Yes the thread over there is getting more and more interesting. Seems as though Escort is beating around the bush about this issue. CSR says this and CSR says that, and Escort reps says something else, what a joke. Also Nine_C1 posted over there that he had a confirmed KA dropped alert on his, and his serial # being in the 700's. I can see where this is all going, lol. Escort....... Quit beating around the bush here and put a recall out, it is totally pathetically obvious that this problem has to be on most of the Redlines, so Fess up!:rolleyes:
I would have just simply returned mine for the update if I was told something honest about this issue, but look what happened, caused a REFUND instead of a REPAIR!

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I have yet to re-check the thread there, but with what you're saying above, I fear that I won't like what I see. :([/QUOTE]

It's a "Circus" over there that's going on, and when I hear more and more about what one Rep says, Then Escort rep says something different, it is really humorous. :D They all (Escort Reps/CSR) need to get their Ducks in a row about this issue, lol.

Also another issue, is it's really funny that they block the ability for the End User to tell what firmware is actually on the detectors such as version number, like we use to on the 8500's, as if they are hiding something, and do not want "US" out here to know when they fix these defects, and secretly pass this on to the public on newer products.:rolleyes: I would be willing to bet all the newer Redlines have this update already on them, as of this week.:eek: And if that being the case, that would prove that it is indeed a problem with all Redlines, and not just a few, and would also prove that someone over there at Escort forum is giving out "Misinformation".;)

Ya, that’s the one thing that gets me about Escort is there CS. Its really bad because they are trying to be helpful, but are not well trained enough to do more than say send it in if it’s broken or place an order when someone wants one. We are expecting too much from there CS and they are expecting to little of there CS. :rolleyes:

^ I'm not expecting too much from their C/S - all that I expect is just some coherence.

Cbr reported that his particular rep. had to first check with his supervisor - and it was the supervisor, supposedly, which came forward with the information about the pervasive "glitch" as well as that there is/was a "software fix."

That's not just the rep., that's the rep. and whomever is overseeing the reps.

It's really quite simple, as I stated in my Escort Radar Forum posting -

Is there a "software fix," or not?

Is there a pervasive "glitch" or bug, or not?

Why are we (speaking as a community) being fed two distinctly differing lines of information?

There needs to be a COHERENT and AUTHORITATIVE response. You can't have one person saying one thing, someone else another.

This breeds mistrust and distrust, even among the most loyal.

Escort's lost Cbr's RedLine to this very problem.

And look at the confusion this has caused in the community.

Regardless of whether or not such a fix exists or whether or not such a problem exists (OK, now we've got Nine_c1's unit, seemingly with the same "drop glitch," and before the naysayers start to yell conspiracy, let's not forget that he's been, consistently, among the most vocal supporters of the RedLine, to-date), this is a customer-service embarrassment.

Let's put a stop, at least, to the customer-service problem.

:mad::(

This is something that could be cleared-up in a simple 10-minute morning-emergency-meeting of the staff. It's not that hard to do, to get your game-plan straight.

Quote:

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Originally Posted by TSi+WRX

^ I'm not expecting too much from their C/S - all that I expect is just some coherence.

Cbr reported that his particular rep. had to first check with his supervisor - and it was the supervisor, supposedly, which came forward with the information about the pervasive "glitch" as well as that there is/was a "software fix."

That's not just the rep., that's the rep. and whomever is overseeing the reps.

It's really quite simple, as I stated in my Escort Radar Forum posting -

Is there a "software fix," or not?

Is there a pervasive "glitch" or bug, or not?

Why are we (speaking as a community) being fed two distinctly differing lines of information?

There needs to be a COHERENT and AUTHORITATIVE response. You can't have one person saying one thing, someone else another.

This breeds mistrust and distrust, even among the most loyal.

Escort's lost Cbr's RedLine to this very problem.

And look at the confusion this has caused in the community.

Regardless of whether or not such a fix exists or whether or not such a problem exists (OK, now we've got Nine_c1's unit, seemingly with the same "drop glitch," and before the naysayers start to yell conspiracy, let's not forget that he's been, consistently, among the most vocal supporters of the RedLine, to-date), this is a customer-service embarrassment.

Let's put a stop, at least, to the customer-service problem.

:mad::(

This is something that could be cleared-up in a simple 10-minute morning-emergency-meeting of the staff. It's not that hard to do, to get your game-plan straight.

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They also lost mine for this very same reason.

^ Ah, my bad - I didn't realize, bruddah, that you'd sent yours back on a return. :o

Quote:

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Originally Posted by steve f

Quote:

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Originally Posted by xcr440sp

Just got our first three Redlines today and serial numbers were in the 14xx's.

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I have one that was shipped 10/20 that has serial number in the 880 range, date code at the end is 4209, which I took to mean the 42nd week of 09. That's pretty quick shipping if true. What is the 4 digit code on yours?

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4309 is the build week on the one I opened for myself. Other three I'll leave sealed until someone buys them, but they have sequential serial numbers so they should be same date.

Check out this chat I had online with Escort rep, lol.

Quote:

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Chat InformationWelcome to Escort Inc.! An online representative will be with you shortly. You are number 1 in the queue. Your wait time will be approximately 0 and 6 seconds. Thank you for waiting.

Chat InformationYou are now chatting with 'Brian'

Brian: Thank you for your interest in Escort! How may I help you today?

you: I had sent back a Redline for refund. The reason was for the defects it has. I now read on some forums that this has been fixed via a software upgrade. Is this true, and if so I may reorder one.

Brian: Yes, please call Sales at 800-964-3138, option 1. The software issue was minor and has since been corrected.

you: Is this pertaining to the KA bands and K band glitch or dropped signal?

Brian: That is correct.

you: So all brand new Redlines have this new software? Or is there a chance that if I order today that I might get a nad one with the old software?

you: oops bad

Brian: All new Redlines have the fix.

you: okay thank you.

Brian: Thanks so much for your business, and I hope you have a wonderful day!

---

And this quote from Escort radar rep over at Escort forum----->

Quote:

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Unread 22 Hours Ago
EscortRadar's Avatar
EscortRadar EscortRadar is online now
Official Escort Rep

Join Date: Apr 2009
Posts: 711
Default
There is not a common glitch or bug with the RedLine.

I checked with our CS manager about this "software update" that our reps are supposedly reporting about and CJR238 was correct in his assumption. The reps are simply letting the customers know that we can fix whatever is wrong with their RedLine or replace it. The CS manager has let our reps know to be more careful from now on how they phrase things.

Unless a refund is requested, when a new product (within 30 - 45 days or purchase) is returned to us as defective we simply exchange it unless specifically requested otherwise from the customer, so it will be an entirely different unit with a different serial number.
Reply With Quote

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Me thinks someone has some serious misinformation, lol... Don't worry, I used misinformation this time instead of "lie". :eek:

Mr. Escort forum Rep, why tell everyone on your forum that this is not a common glitch, when it is painfully obvious that it is, due to the wide variation of serial numbers that has this issue, and now because the software is now placed on all Redlines??? :confused::confused:


The fix according to "Brian" has been put on all, and I repeat "ALL" Redlines, so this issue has to be on all of them and not a select few, lol.

dslrip32, i wonder if what the CS rep is talking about was the delay for them coming out.

Quote:

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Originally Posted by CJR238

dslrip32, i wonder if what the CS rep is talking about was the delay for them coming out.

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I don't think so, the whole chat session is above, and I stated KA and K glitch and he replied.

dslrip, what was the date/time of your logged session?

Thanks,
-A

Quote:

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Originally Posted by TSi+WRX

dslrip, what was the date/time of your logged session?

Thanks,
-A

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It was around 2:30 p.m. central time today Thursday.

Also, I bet anyone could call this "Brian" and ask him the same questions and get the same answers that there is indeed a fix and it is on all new Redlines. I think I will try this tomorrow when they are open.:D

Oh the drama continues....this is the reason I bailed on my redline all together. I'm hesitant to purchase another redline for fear of this drama all over again. Like I said before, If anyone wants to send me their "fixed" redline for testing, I'll be more than happy to give it a shakedown.

Quote:

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Originally Posted by dslrip32

Quote:

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Originally Posted by TSi+WRX

dslrip, what was the date/time of your logged session?

Thanks,
-A

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It was around 2:30 p.m. central time today Thursday.

---

Thank you.

Quote:

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Originally Posted by dslrip32

Check out this chat I had online with Escort rep, lol.

Quote:

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Chat InformationWelcome to Escort Inc.! An online representative will be with you shortly. You are number 1 in the queue. Your wait time will be approximately 0 and 6 seconds. Thank you for waiting.

Chat InformationYou are now chatting with 'Brian'

Brian: Thank you for your interest in Escort! How may I help you today?

you: I had sent back a Redline for refund. The reason was for the defects it has. I now read on some forums that this has been fixed via a software upgrade. Is this true, and if so I may reorder one.

Brian: Yes, please call Sales at 800-964-3138, option 1. The software issue was minor and has since been corrected.

you: Is this pertaining to the KA bands and K band glitch or dropped signal?

Brian: That is correct.

you: So all brand new Redlines have this new software? Or is there a chance that if I order today that I might get a nad one with the old software?

you: oops bad

Brian: All new Redlines have the fix.

you: okay thank you.

Brian: Thanks so much for your business, and I hope you have a wonderful day!

---

And this quote from Escort radar rep over at Escort forum----->

Quote:

---

Unread 22 Hours Ago
EscortRadar's Avatar
EscortRadar EscortRadar is online now
Official Escort Rep

Join Date: Apr 2009
Posts: 711
Default
There is not a common glitch or bug with the RedLine.

I checked with our CS manager about this "software update" that our reps are supposedly reporting about and CJR238 was correct in his assumption. The reps are simply letting the customers know that we can fix whatever is wrong with their RedLine or replace it. The CS manager has let our reps know to be more careful from now on how they phrase things.

Unless a refund is requested, when a new product (within 30 - 45 days or purchase) is returned to us as defective we simply exchange it unless specifically requested otherwise from the customer, so it will be an entirely different unit with a different serial number.
Reply With Quote

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Me thinks someone has some serious misinformation, lol... Don't worry, I used misinformation this time instead of "lie". :eek:

Mr. Escort forum Rep, why tell everyone on your forum that this is not a common glitch, when it is painfully obvious that it is, due to the wide variation of serial numbers that has this issue, and now because the software is now placed on all Redlines??? :confused::confused:


The fix according to "Brian" has been put on all, and I repeat "ALL" Redlines, so this issue has to be on all of them and not a select few, lol.

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I completely understand why you are upset that they are not recognizing that there is a common glitch, but I do have to give him credit for speaking out against what the reps were saying about there being a fix for the issue. All of us wanted to hear that there was a fix but this rep did go the extra mile to find out for sure. I'm sure that if they really had a fix out he wouldn't of stated that there was no problem with the redline. I'm at least giving him credit for this.

However, there does seem to be a problem with the Redline and Escort is refusing to acknowledge the issue. Unless they want to lose a lot of customers other radar detector manufacturers, they better take a serious look into the issue. A lot of customers do read through our site and when they see our comments on this matter they will more than likely be steered away from Escort.

^ I don't really care if there's a "glitch" or not, truthfully speaking.

Given that whether the unit has a "glitch" or not, as soon as it's noted, it's fixed - and Escort has been very, very forthcoming with that, for which I'm glad.

What I'm disappointed - and upset and angry - about, actually, is their lack of coherence in the customer support rendered.

One side repeatedly says that yes, there's a known issue, and yes, there's a specific software fix for it.

The other, at the same time, maintains that there's no pervasive problems - and that the former's disclosure of a "software fix" is nothing but their attempt to appease those who are calling in to complain.

Who's right?

Who are we to trust?

:mad::(

Quote:

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Originally Posted by TSi+WRX

^ I don't really care if there's a "glitch" or not, truthfully speaking.

Given that whether the unit has a "glitch" or not, as soon as it's noted, it's fixed - and Escort has been very, very forthcoming with that, for which I'm glad.

What I'm disappointed - and upset and angry - about, actually, is their lack of coherence in the customer support rendered.

One side repeatedly says that yes, there's a known issue, and yes, there's a specific software fix for it.

The other, at the same time, maintains that there's no pervasive problems - and that the former's disclosure of a "software fix" is nothing but their attempt to appease those who are calling in to complain.

Who's right?

Who are we to trust?

:mad::(

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Trust the responses from the OWNERS of the Redline who had a problem, sent it back for a fix, got it back, and have put it though the TEST of REAL LIFE. If the problems are gone, one or both of them can be trusted.

If the problem persists, neither of them can be trusted at this time.

Quote:

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Originally Posted by Monte1

Trust the responses from the OWNERS of the Redline who had a problem, sent it back for a fix, got it back, and have put it though the TEST of REAL LIFE. If the problems are gone, one or both of them can be trusted.

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This I agree with, wholeheartedly, but it does not inherently solve the problem. ;)

Quote:

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If the problem persists, neither of them can be trusted at this time.

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^ And that's the problem....

We don't know who to trust because, at least by my logic, we cannot reconcile what one party has said, versus the other.

I think you'll see what I mean, with this set of posts below.

This was just posted by EscortRadar, one of the main Escort representatives, on the Escort Radar Forums:

Quote:

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Originally Posted by EscortRadar

Quote:

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Originally Posted by TSi+WRX

Was there a pervasive problem, or not?

Is there a true "software fix," or not?
:confused:

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There is no pervasive problem with RedLine.

Yes, we can diagnose and repair a defective RedLine.

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That seems like a clear and concise reply, right?

But logically, it's not.

Here's what I wrote back to him, and by reading it, I think you'll see what I mean.

Quote:

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Originally Posted by TSi+WRX

There *is* no pervasive problem - or *was* there no such problem, ever?

It seems that, from everything that the other representatives have said, there *was* a problem, which has since been addressed.

And if there *was* a problem with the older units, are they going to be actively recalled? or are those early buyers left to their own devices, to discover if that "software glitch" - which has repeatedly been mentioned to have existed in the older units - will manifest based on their usage?



But is this fix in specific relation to that "software glitch?"

I have no doubt that y'all can diagnose and properly repair a faulty RedLine - as you can, should, and have demonstrated to be able to do with *ANY* of your past as well as current products.

But we're not talking about general problems, here. We're specifically addressing the noted "glitch" - and whether if there exists a specific "software fix" to address that "glitch."

If there *was* a software issue, would that not have been pervasive, throughout the entire product run up until the point at which such a glitch was discovered - and was addressed? Yes, there's now only been three unique units (Cbr, dslrip32, and Nine_c1), and out of the hundreds or even thousands sold to-date, even if we isolate those to only the "older" batch, that can be an anomaly...something that's truly a freak occurrence. But that statistic can be just as easily reversed: what are the odds of three separate and unique units, units which landed in the hands of experienced hobbyists who've been able to observe and note this issue not only in real-life use (Nine_c1), but who have been able to *document* the issue, under controlled testing (capable of manipulating the RADAR signal, so as to elicit a controlled alert circumstance, with known operation parameters from the RADAR's side of the equation - Cbr and dslrip32's unique units)?

:confused:

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So, who are we to trust?

I think that both Cbr and dslrip - two individuals who returned their RedLines - would both come forward and say that part of what caused them to return the products, instead of seeking a "fix," is that they've lost faith in Escort, based on the run-around that they've been given.

And it's this very run-around that's seen, above.

I've been a loyal Escort user since 1997/8. If you discount my one single fling with a Bel (note that I didn't even stray far), I've been an *exclusive* Escort user since that time.

I'm not rich, but I've got the ability to choose what countermeasures I run, and I *chose* the 9500i, specifically, over the V1, the last time I had this decision to make, when updating from my S7 Rev5 8500x50. I sought repair/refurbishing of my ZR3, and still use it, today.

Why did I just go through my "user history?"

Because I hope that you - and any newcomers to the community - will see that I'm not just some guy who's looking to bash Escort.

I'm a loyal customer who wants to see the best of the company.

And right now, my faith is very, very shaken.

:mad::(