I took my Valentine Back

[category4]

I am a big V1 fan, but this is wrong. Had they charged you $13 then I would say that was a fair compromise.

[speed-dreams]

I talked to the lady on the phone the other day and for some reason she was nice to me... I guess the lady has some serious mood swing problems

[Offshore]

LOL....I have seen this post before, this is some funny stuff. I have done biz with V1 for a long time and never had anything even close to this happen....

When you say "you have done biz with V1 for a long time" Have you been buying and selling their product? Have you ever taken a V1 back for a full refund?

Doing business with a company is fine as long as you haven't had occasion to get them angry with you. Sure they are happy as long as you’re buying their stuff and not taking it back.

Like I said, I have been upset with the way they treated me but it's not going to mess up my Christmas.

Merry Christmas

Ben, OH

What I am saying is I have never had a problem with Valentine, and I don't sell them. I have had mine for 5-6 years and sent in for repairs and updates and found V1 to be very good on the CS parts of it. However I have not tried to get a full refund either, and if I did I would not send the direct wire kit back cut in half. But I guess thats just me......

Also you should not have direct wired the V1 until you were sure you were going to keep it.

[columbo]

Sorry the V1 didn't work for you. Some people prefer to have a quiet detector. If someone in CS hung up on me like that I would make a point to never do business with them again. That is inexcusable.

Thank you for the support. Many times people take advantage of companies. They buy stuff for just the weekend and take it back the next week. That's not the case here. I had to buy it from their On-Line store and the only way I could find out if I like the unit is to use for a few weeks. That's why their website offers a free 30 day trial.

BTW .. If keeping my $50 is good for them, me giving them $50 worth of bad advertising is my way of getting my money’s worth.

Merry Christmas

Ben

I ordered a CD from Valentine. The woman did not have the most personable attitude on the phone. I called back a few days later to get a tracking number and Mike answered the phone. I told him I place an order with a woman "I assume that is your wife?" He said, "No, that's not my wife." I told him that this woman has a reputation on the interent.....as "that lady." So at least he has some feedback on her!

Two points made here; you shouldn't have cut the wire until you were sure you were keeping it, AND they should have only charged you $13 and everyone would be happy. Dumb move on their part as far as having a good CS reputation on returns.

[SlapMyFro]

On the radar detector topic:
If you cant stand the *noisy* radar detector then you should buy a cobra, it gives you the feeling of being protected, its quite but thats all you get, the feeling of being protected, nothing else.

On the customer service topic:
Thats pure bull****, I love their detectors but their customer service is terrible in my opinion.
I had an incident my self about a month ago when I sent in my 3.813 for a tune.
I asked them to do certain things to it (change the bottom sticker that keeps falling off). Not only they didn't, they sent me back my radar detector in a ripped to **** box with my cigarette lighter adaptor broken.

Way to go Mike

[bksnoopy]

LOL....I have seen this post before, this is some funny stuff. I have done biz with V1 for a long time and never had anything even close to this happen....

When you say "you have done biz with V1 for a long time" Have you been buying and selling their product? Have you ever taken a V1 back for a full refund?

Doing business with a company is fine as long as you haven't had occasion to get them angry with you. Sure they are happy as long as you’re buying their stuff and not taking it back.

Like I said, I have been upset with the way they treated me but it's not going to mess up my Christmas.

Merry Christmas

Ben, OH

What I am saying is I have never had a problem with Valentine, and I don't sell them. I have had mine for 5-6 years and sent in for repairs and updates and found V1 to be very good on the CS parts of it. However I have not tried to get a full refund either, and if I did I would not send the direct wire kit back cut in half. But I guess thats just me......

Also you should not have direct wired the V1 until you were sure you were going to keep it.

You're right,

I should not have wired it in. I was too sure that it would work good after reading some of the good posts. I only cut a wire to make it a little shorter and was happy to pay for a complete new "direct wire adapter" ($13 retail new on their website). All they have to do is replace one 12" red wire. The adapter was in perfect condition. I'm sure someone will see it in their order someday.

You have to admit that the Valentine 1 is behind times not using GPS? Valentine has made a mint on a peice of equipment that is falling behind other brands. They are living on their past ratings. More buyers will go toward the GPS units. It's the future.

Don't be angry with me, I'm telling the truth so others can be forewarned.

Cheers

[SpeedUp]

I only use the V1 for highway driving and it kicks ass. In the city I only use my Beltronics V955. If I used the V1 in a city or populated area I would throw the damn thing out my window.

[Offshore]

LOL....I have seen this post before, this is some funny stuff. I have done biz with V1 for a long time and never had anything even close to this happen....

When you say "you have done biz with V1 for a long time" Have you been buying and selling their product? Have you ever taken a V1 back for a full refund?

Doing business with a company is fine as long as you haven't had occasion to get them angry with you. Sure they are happy as long as you’re buying their stuff and not taking it back.

Like I said, I have been upset with the way they treated me but it's not going to mess up my Christmas.

Merry Christmas

Ben, OH

What I am saying is I have never had a problem with Valentine, and I don't sell them. I have had mine for 5-6 years and sent in for repairs and updates and found V1 to be very good on the CS parts of it. However I have not tried to get a full refund either, and if I did I would not send the direct wire kit back cut in half. But I guess thats just me......

Also you should not have direct wired the V1 until you were sure you were going to keep it.

You're right,

I should not have wired it in. I was too sure that it would work good after reading some of the good posts. I only cut a wire to make it a little shorter and was happy to pay for a complete new "direct wire adapter" ($13 retail new on their website). All they have to do is replace one 12" red wire. The adapter was in perfect condition. I'm sure someone will see it in their order someday.

You have to admit that the Valentine 1 is behind times not using GPS? Valentine has made a mint on a peice of equipment that is falling behind other brands. They are living on their past ratings. More buyers will go toward the GPS units. It's the future.

Don't be angry with me, I'm telling the truth so others can be forewarned.

Cheers

Hey no problem on my end, I have to say though the GPS feature on the ix is not for me. I tend to lean more toward the raw performance of the V1 and Redline, however thats my choice, hope the ix works well for you and have a great holiday season and a happy new year!

[m35s]

I hate bad customer service. I had a recent experience at compusa while trying to purchase an item. The guy was so nice to start till I can't find the exact model of the item I was looking for. Tried to sell me a different model at regular price with extended warranty. Since I was not sold to it, he left me for another customer who just walked in without even saying goodbye. All they care for are their commissions on what they can sell. Once they think they can't profit from you, then there you go- their attitude change. Thumbs down for valentine on this. I think, one of the most important aspect of doing business is good customer service. I would not buy an item if I know their customer service/support is bad.
By the way, I have a 9500ix and I really like it. Congrats on your purchase.

[lugnuts]

I must have a rare V1 because I don't get any false radar readings on mine.

every time mine beeps there is radar near by. whether it is from CVS or an LEO it tells me there is radar near by and which direction it is coming from.

I use it all the time in the City in the Burbs and on the highway and I drive a lot of miles each month.

my V1 came with this really cool option the mute button and volume knob. i can control the main volume and the muted volume level. I even added the remote display which also has a mute button which I keep in a visible location near my fingertips for easy muting.

now for the CS yea that was kind of crappy but they probably have a fixed price for V1's returned damaged and you returned yours damaged however small the damage or cheap it is to fix you returned it damaged.