problem with sti

[quandary]

As long as the web site was an authorized dealer, you should call Beltronics in Mississauga, Ontario to get an RMA#. You can ship it to Ontario without any hassles. Beltronics might want to ship it to a jurisdiction where radar detectors are legal or they may ship to Quebec.

If it is not authorized, work with the website first. When you ship back to them, clearly indicate that it is warranty repair. (This avoids the tarriffs going back to the US.) The website will also need to indicate warranty repair when they ship to you in order to avoid the Canadian duty. If you are charged duty, you can claim a refund (assuming you paid it the first time). It is simply a form you need to fill out.

[Hessen]

As long as the web site was an authorized dealer, you should call Beltronics in Mississauga, Ontario to get an RMA#. You can ship it to Ontario without any hassles.

I tried that. They told me they are a manufacturing facility only.
All repairs must go to the USA.

In fact I tried to buy a visor clip from them once, they told me I must go through the USA.

I bought to clip from Roy.

[quandary]

Option 2 works as well but it is a bit of a hassle. Good luck.

[Road Warrior]

He said "i got it from best.............! don't no if i can post the site!its in the usa"... I think that's BEST BUY, probably he was down in the States, by car, and bought it from one of their stores... Best Buy IS a Beltronics authorized dealer but because the store warranty lasts 15 or 30 days (each store has its own warranty policy) he is now out of the store warranty BUT fully into the manufacturer warranty (1 year) so just ship it back to Beltronics (on your own expense, more money but what else can you do!) and they will fix it for you free of charge! And I bet, besides fixing that particular problem they will update it with the very latest rev, A4M9...

[spider_55]

He might have trouble shipping it back to Bel in the USA. If they won't ship or sell their product to a banned province, they will probably have concerns with sending the product back after the warrantee repair.

Call and find out. Or, get someone in USA / Calgary, BC to send it in on your behalf. Send it to friend in US or even Calgary, then get them to send it to Bel using their address.

Seems like a lot of work and postage expense, but like RW said, what else can you do? You already paid for it, unless you want to buy a new one, you don't have a much of a choice.

Good luck!

[Road Warrior]

He might have trouble shipping it back to Bel in the USA. If they won't ship or sell their product to a banned province, they will probably have concerns with sending the product back after the warrantee repair.

Call and find out. Or, get someone in USA / Calgary, BC to send it in on your behalf. Send it to friend in US or even Calgary, then get them to send it to Bel using their address.

Seems like a lot of work and postage expense, but like RW said, what else can you do? You already paid for it, unless you want to buy a new one, you don't have a much of a choice.

Good luck!

...or, as is the case with Roy (exactly how I got the STI), arrange with Beltronics to ship the STI back to a UPS Store down in the States, if they are allowed to do that (no idea as I've never bought anything directly from them)... it's just US$5 to the UPS Store when you p/u it... then drive down there (but he said he's way far from the border...) and on your way back no Canada customs will ask about it, so no tax at all... unless you're honest (I mean stupid) to declare it at the border...

[SmaartAasSaabr]

He might have trouble shipping it back to Bel in the USA. If they won't ship or sell their product to a banned province, they will probably have concerns with sending the product back after the warrantee repair.

Bel will sell in banned provinces pretty easily. Their Canadian distributor is based out of Montreal.

[Road Warrior]

Bel will sell in banned provinces pretty easily. Their Canadian distributor is based out of Montreal.

Be careful, u're using conflicting words: will sell vs banned provinces... unless you have u're own unique vocabulary
And what Canadian distributor :shock: you mean a 3rd party for sales to BC, AB and SK???

And again about "Bel will sell in banned provinces pretty easily", where in my area I can buy their RDs??? Yes, I know that at Canadian Tire you can find their Vector accelerator or whatever that car performance device is called, but as per RDs the law in Ontario is very clear about the existance and the sale of RDs...

[SmaartAasSaabr]

If you call Bel Ontario they will hook you up :wink: But IMO there are better places to get a RD...

Anyway as far as I know, Automobility Distribution is the main distributor of Bels in Canada, like Bel USA in the USA, Target Automotive in Europe etc.

[Road Warrior]

If you call Bel Ontario they will hook you up :wink: But IMO there are better places to get a RD...

Anyway as far as I know, Automobility Distribution is the main distributor of Bels in Canada, like Bel USA in the USA, Target Automotive in Europe etc.

You cannot buy DIRECTLY from any oficial distributor... take Canadian Tire for instance and their own Motomaster brand of anything, you cannot buy Motomaster stuff directly from the manufacturer, is Canadian Tire and their own prices or no Motomaster for you... take it or leave it...

Bottom line, the initial poster has a residential address located in a banned area and if Beltronics is allowed by the Quebec RD law to sale to private individual (no such thing in Ontario) so they can ship easily to his doorsteps... private address/individual in a banned area vs authorized distributor that does business in legal areas: BC, AB and SK, two totally different ballgames...