V940 issues

**TRDdave** · 07-18-2008, 08:07 AM

After the incident with my V940 showing the voltage display, it has never acted the same; I drove by a K speed sign one day and it stayed completely silent (I did a factory reset and it seemed to work the next time I drove by.) Today it would ramp all the way up before indicating the true strength of the threat. I think its time to send it in. Is there a good TS person at Beltronics that you guys have had a good experience with? Right now I just want to make sure everything is working well and that I dont rely on a faulty piece of equipment, if it is in fact faulty.

**focalcivic** · 07-18-2008, 08:11 AM

Originally Posted by TRDdave

After the incident with my V940 showing the voltage display, it has never acted the same; I drove by a K speed sign one day and it stayed completely silent (I did a factory reset and it seemed to work the next time I drove by.) Today it would ramp all the way up before indicating the true strength of the threat. I think its time to send it in. Is there a good TS person at Beltronics that you guys have had a good experience with? Right now I just want to make sure everything is working well and that I dont rely on a faulty piece of equipment, if it is in fact faulty.

A couple of things, how old is the unit, where did you buy it from and how long ago.

When you get a voltage message could mean a few things, simple as a power cord. Also a bad power jack. Or a problem with your cig lighter socket (if it is not hard wired) or an electrical issue with the car.

**TRDdave** · 07-18-2008, 08:46 AM

I bought the unit during the thanksgiving holiday 2007 from Circuit City-its a rev6.3. I troubleshot the electrical issue by switching it between a couple of different cars to no avail. I did a factory reset and Presto, everything was better. It might be something bad in the unit, I have no idea. I bought it from an authorized dealer and its still under warranty, so I figure send it in. I still have the sales receipt from CC if thats needed to verify my purchase date and origin for the warranty.

**focalcivic** · 07-18-2008, 08:52 AM

Originally Posted by TRDdave

I bought the unit during the thanksgiving holiday 2007 from Circuit City-its a rev6.3. I troubleshot the electrical issue by switching it between a couple of different cars to no avail. I did a factory reset and Presto, everything was better. It might be something bad in the unit, I have no idea. I bought it from an authorized dealer and its still under warranty, so I figure send it in. I still have the sales receipt from CC if thats needed to verify my purchase date and origin for the warranty.

If you send it in then chances are they will give you a new cord. When you get it back and the voltage message still comes up then I am willing to bet it is you cig lighter itself or electical issue with the car maybe a low battery, alternator running below 14.1 volts while running etc.

**TRDdave** · 07-18-2008, 09:13 AM

I dont have the electrical issues anymore, just performance issues. I feel that after that little hicup with the voltage reading, that the performance just isnt on par with what it should be, or moreover, the reliability is not there.

With the voltage reading on my 940, it never showed below 14.3

**MEM-TEK** · 07-18-2008, 09:39 AM

One thing you might try before sending it in. If you have a RJ-11 crimp tool, try re-crimping the plug on the end of the coiled Smartcord. Don't install a new RJ-11 plug -- just re-crimp the existing one. Needless to say, don't have the cigarette lighter portion of the Smartcord plugged in when you re-crimp the RJ-11 plug.

**TRDdave** · 07-18-2008, 09:56 AM

Not unless I want a darwin award! I'll be sure to try the re-crimp before I send it in? Quick question: Will the service be covered under warranty, if not, how much will I expect to pay?

**dpatel01** · 07-18-2008, 10:11 AM

Service will be covered under warranty if you got it Thanksgiving of last year. Try a re-crimp as MEM-TEK mentioned and if that doesn't solve the problem give them a call to send out a new cord. If you end up having to send it in, my guess is they'll just re-load the software on your RD, and run a battery of tests to make sure its performing well. Best (and only) person I've dealt with at Belscort has always been Dave, he knows his stuff and listens to the customer.