Not getting weekly GX65 update e-mails

**SILVERBIRD97** · 03-13-2009, 04:14 PM

wtf

**SILVERBIRD97** · 03-16-2009, 06:19 PM

Finaly got my update e-mails again, go to download the update and says my subscription has expired (I got the 3yr. sub when I ordered my detector).call customer service and they tell me to GO TO the update my subscripton box and enter my serial #ect. and all should be ok, so I did and guess what STILL EXPIRED, called back and now it's after hours .WHAT A BUNCH OF B.S.

**gpracer1** · 03-16-2009, 07:44 PM

Originally Posted by SILVERBIRD97

Finaly got my update e-mails again, go to download the update and says my subscription has expired (I got the 3yr. sub when I ordered my detector).call customer service and they tell me to GO TO the update my subscripton box and enter my serial #ect. and all should be ok, so I did and guess what STILL EXPIRED, called back and now it's after hours .WHAT A BUNCH OF B.S.

Im in the exact same boat, except its already after hours when I found out. I wonder if the registration update is automatic or if they have to manually do something tormorrow.

**SILVERBIRD97** · 03-16-2009, 08:56 PM

The way the rep. talked it would take care of it automatic. l'll be calling in the morning to hopefully find out what is up. Maybe there computers update later at night .

**gpracer1** · 03-19-2009, 11:05 AM

Originally Posted by SILVERBIRD97

The way the rep. talked it would take care of it automatic. l'll be calling in the morning to hopefully find out what is up. Maybe there computers update later at night .

So what is the word?

**SILVERBIRD97** · 03-19-2009, 08:13 PM

Contacted Bel again and talked to Dan, he tried to reset my data base with no luck. he took my serial # key code and download subscription# and said he will keep checking into it. Called back this afternoon and said they had fixed the issue for me. Got home from work and sure enough it worked great

**gpracer1** · 03-20-2009, 08:37 AM

I tried mine yesterday and it worked too. Maybe it takes an actual person to manually update it in their computers or something.

**CactusMan** · 03-20-2009, 08:50 PM

Originally Posted by gpracer1

I tried mine yesterday and it worked too. Maybe it takes an actual person to manually update it in their computers or something.

When you first register your product you have to enter the serial number and the key code and then your database subscription number. All of that is manual but once that is done the rest is automatic.
You do have to enter your serial number and key code every time you download a database update but the emails alerting you to an upgrade are automatic after you register your product.